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Oracle · 2 days ago

Senior Support Engineer 1 - Oracle Exadata Cloud Services

United States

Full-time

Remote

Senior Level

$30.87/hr - $67.88/hr

7+ years exp

Oracle is a world leader in cloud solutions, and they are seeking a Senior Support Engineer 1 for their Exadata Cloud Services. The role involves solving complex customer challenges using automation and AI tools while providing world-class post-sales support and guidance to customers.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

U.S. Citizen Only

Responsibilities

Balance proactive problem avoidance, automation and knowledge creation with reactive troubleshooting to ensure the highest levels of customer satisfaction

Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice

Deliver deep technical expertise on Oracle Exadata Cloud Services (ExaCC / ExaCS) implementations and administration

Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability

Partner with internal teams, mentoring colleagues, and contributing to Oracle’s growing knowledge base to drive innovation and continuous improvement

Document solutions, identify and implement automation opportunities and train AI Models to find solutions faster

Qualification

Oracle Exadata Cloud ServicesDatabase management systemsOracle Cloud InfrastructureAutomation toolsAI model trainingUnix/Linux/WindowsC/C++/Java/PythonHardware debuggingBachelor's degreeCustomer supportProblem-solvingCollaborationDocumentation

Required

U.S. Citizens due to client requirements

7+ years with Oracle Core products or 8+ years with Applications products

Hands-on experience with Exadata implementations and large-scale database management systems, including setup, configuration and patching of systems

Familiarity with OEDA deployment tools

Expert-level, hands-on leadership of Exadata implementations and large database management systems

Deep experience operating large-scale Oracle database environments (multi-terabyte/petabyte), including performance engineering, automation, observability, backup/recovery, and zero-downtime upgrades

Hands-on experience with Oracle Cloud Infrastructure and other hyperscalers in the cloud

This should include Cloud Tooling and agent knowledge

Understanding of the Cloud architecture and roles/responsibilities for co-managed services

Familiarity with various migration strategies for moving to the cloud – i.e. ZDM (Zero Downtime Migration), Oracle GoldenGate, DataGuard, or IMPDP

Expert level knowledge of ASM and RAC architectures, clustering technologies, and Oracle database features

In-Depth knowledge of Clustering Technologies (Oracle Clusterware/Grid Infrastructure)

Experience with end-to-end Database Performance tuning, patching and maintenance and backup and recovery strategies

Proficiency in Unix, Linux, and/or Windows operating systems

Programming and troubleshooting skills in C, C++, Java, Python, Apex etc. (additional scripting/automation experience is a plus)

Hardware debugging and Oracle diagnostic tool expertise, including tools such as Autonomous Health Framework and DBaasDiag

A Bachelor's degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience)

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance