Tata Consultancy Services · 1 day ago
ServiceNow Solution Architect
Edison, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$116K/yr - $157K/yr
10+ years expTata Consultancy Services is seeking a ServiceNow Solution Architect with expertise in ITSM/ITOM/IRM and integration. The role involves managing technical delivery, understanding client requirements, and designing solutions aligned with ServiceNow best practices.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams
Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure
Gathering Business services and associated application services list and details from client team
Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps
Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment
Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management
Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients
Create and execute development plans as appropriate to meet changing needs and requirements
Qualification
Required
10 - 13 years of relevant experience with strong hands-on technical skills
Bachelors or Masters Degree, ServiceNow competencies
Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process
Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances
Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow
Wide exposure on ServiceNow ITOM Implementation, Configuration and Customization
Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
Expertise in Custom module implementations
Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Good Communication and presentation skills, Client handling
Thought leadership – Steer the team towards success by creating a trust environment
Good at creating required information for Reporting and Dashboards
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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