CIVANA Wellness Resort & Spa ยท 5 months ago
Spa Receptionist - Part Time
Carefree, AZ
Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hr
0+ years expCIVANA Wellness Resort & Spa is dedicated to inspiring greater wellness in its guests through a unique wellness philosophy. The Spa Receptionist is responsible for checking in guests, scheduling appointments, and providing quality customer service while managing front desk operations.
Health CareRecreationResortsTourismTravelWellness
Responsibilities
Perform check-in procedures on a daily basis
Become proficient in Book4Time for operational needs
Monitor current status of coupon, discount, and other promotional programs
Process guest charges and credit card vouchers
Verify all account postings and balances
Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure request has been resolved
Transfer charges and deposits to master accounts
Ensure daily shift checklists are complete
Stay informed of all Spa services offered at Civana Carefree
Ensure guest accounts are accurate and credit information is up-to-date
Cross train in other spa and retail front of house positions
Inform management of any guest situations that come up daily
Communicate changes regarding guest accounts to all areas that may be affected throughout the resort
Must maintain a professional and friendly appearance and attitude at all times
Will assist guests in all areas of scheduling spa appointments in person and over the phone
Responsible for running daily reports
Maintain and balance cash bank at the end of every shift
Adhere to given schedule
Adhere to all policies and procedures as stated in the employee handbook
Qualification
Required
Must understand the basic principles of auditing, balancing, and closing out accounts
Must be able to respond to individual guest needs and adhere to Civana Carefree standards as written in the employee handbook
Must have excellent communication skills
Must be computer literate and have the ability to learn various software programs/applications
Must know how to operate printers and various other office equipment
Must be able to prioritize tasks and handle multiple tasks simultaneously
Willingness to work flexible hours including days, evenings, weekends and holidays
Must be customer service focused
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Using the English language, have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of guests or employees of organizations
Must possess the ability to present the Mission of Civana Carefree as in the handbook, verbally and with body language
Must speak quietly and in a clear, concise, and confident manner to guests and employees
Must possess good decision making ability with regard to guest issues that arise in the moment - without management supervision
Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or diagram form
Ability to deal with problems involving several concrete variables in standard situations
The physical activity is light, performing non-strenuous daily activities of an administrative nature
Must be able to stand on duty, as well as walk and sit for varying amounts of time
Must be able to talk and hear
Must be able to occasionally climb, balance, stoop, kneel, crouch, or crawl
Need the manual dexterity required to reach/handle items, work with fingers and hands
Vision requirements are close, color, peripheral, and ability to adjust focus
Required to lift up to 25 pounds infrequently
Preferred
Prefer one-year office or other area of customer service experience
Benefits
Complimentary access to wellness classes & programming
Complimentary shift meal
Affordable health insurance starting the 1st of the month following hire date
Generous Team Member & Friends & Family Resort rates and discounts
401K Retirement plan with Employer Matching
Company
CIVANA Wellness Resort & Spa
Nestled high in the Sonoran Desert, CIVANA Wellness Resort & Spa is a playground of wellbeing located just outside of Scottsdale.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Ross
Co-Founder / Operating Partner
Company data provided by crunchbase