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Zarminali Pediatrics · 9 hours ago

Patient Care Coordinator

Rochester Hills, MI

Full-time

Onsite

Entry Level

$16/hr - $19/hr

1+ years exp

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on transforming pediatric care delivery. The Patient Care Coordinator will provide exceptional customer service, manage patient scheduling, and facilitate communication between patients and clinical teams.

Child CareHealth CareMedical

Responsibilities

Deliver an Exceptional Patient Experience

Provide a warm, welcoming, and patient-first environment, ensuring that families feel valued and cared for

Exhibit empathy, courtesy, competence, efficiency, and care in all interactions

Seamless Scheduling & Coordination

Manage all patient appointments, including treatments, consultations, and referrals, ensuring seamless communication with families

Coordinate schedules across multiple clinicians to optimize patient flow and minimize wait times

Assist Practice Manager to maintain and update clinician schedule templates in real-time to accommodate just-in-time scheduling needs

Patient & Provider Communication

Serve as a key liaison between patients, caregivers, and clinical teams, ensuring clear and timely communication regarding appointments, treatment plans, and any additional needs

Triage and direct calls from families, referring physicians, and other healthcare professionals, ensuring prompt and appropriate responses

Monitor clinical inboxes and execute follow-ups on role-specific tasks efficiently

Technology & Data Management

Develop expertise in the clinic’s electronic medical record (EMR) system and other healthcare technologies to efficiently manage patient data and workflow

Accurately enter and update patient demographic, insurance, and contact details in the electronic health record (EHR) system

Utilize multiple digital tools, phone systems, and patient portals to enhance communication and operational efficiency

Assist with digital outreach efforts, including reminders for return-to-office visits, gaps in care, and quality metric initiatives

Operational Support & Compliance

Ensure smooth clinic operations by assisting with intake processes, rooming patients, and obtaining/documenting vitals when necessary

Manage administrative tasks such as scanning, faxing, mailing medical documents, and maintaining office cleanliness

Adhere to insurance and referral protocols while advising patients of their responsibilities

Recognize and respond appropriately to emergency situations following clinic protocols

Collaboration & Continuous Improvement

Support cross-coverage needs, special projects, and training of new staff members

Engage in ongoing training to stay current with EMR updates, clinic technology, and workflow improvements

Contribute to innovation and process improvements in a fast-paced, tech-driven environment

Ensure opening and closing routines are followed for a well-organized, high-functioning clinic

Qualification

Electronic Medical Record (EMR)Customer ServiceMicrosoft OfficeMedical TerminologyScheduling SoftwareCommunication SkillsProblem SolvingAttention to DetailOrganizational Skills

Required

High school diploma or equivalent

1+ years of customer service or outpatient medical setting experience

1+ years of experience with basic computer software, including Microsoft Office suite

Experience with electronic health/medical record systems or other scheduling and registration software

Basic knowledge of medical terminology

Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion

Ability to work independently, organize, and prioritize concurrent responsibilities and demand

Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner

Ability to solve complex problems and meet patient needs

Ability to work in a high pressure, deadline oriented, and complex health care environment

Ability to review work to identify and eliminate errors and omissions

Ability to build relationships while maintaining appropriate boundaries

Ability to identify and triage issues appropriately

Attention to detail to ensure scheduling accuracy

Benefits

Paid time off

Medical/dental/vision benefits

Access to continuous learning

Skill development

Career advancement

Company

Zarminali Pediatrics

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children by completely transforming the way pediatric care is delivered.

Founded in 2024

Chicago, Illinois, USA

201-500 employees