Ramp · 2 months ago
Customer Experience Agent
New York, NY (HQ)
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $70K/yrRamp is a financial operations platform that is revolutionizing how finance teams operate in the AI era. They are seeking Customer Experience Agents to provide top-notch support to customers, primarily through phone interactions, while ensuring swift resolution of issues and contributing to the team's overall performance.
FinanceFinancial ServicesFinTech
Responsibilities
Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale
Qualification
Required
Comfort and confidence on the phone as your primary support channel
Ability to work evenings, weekends, and some holidays
Strong customer focus with empathy under pressure
Excellent verbal and written communication
Ability to quickly learn Ramp's platform and apply product knowledge
Strong analytical and problem-solving skills
Persistence in driving issues to resolution with internal teams
High reliability and professionalism in live support environments
Comfort working toward performance metrics in a results-driven role
Preferred
Familiarity with AI-powered tools or workflow automation in customer support
Comfort working in a high-growth or startup environment where processes evolve quickly
Experience with Zendesk or other customer support platforms
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF (as needed)
Pet insurance
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
2026-01-16
2026-01-16
2026-01-15
Company data provided by crunchbase