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GE HealthCare · 2 weeks ago

Operation Support Specialist - Manhattan, NY / On-Site

New York, United States

Full-time

Onsite

Entry, Mid Level

$63K/yr - $95K/yr

2+ years exp

GE HealthCare is a company dedicated to making a genuine difference to medical professionals and patients worldwide. They are seeking an Operations Support Specialist to manage the compliance lifecycle of test equipment, ensuring 100% compliance and overseeing calibration vendor activities. The role involves monitoring service delivery, managing vendor relationships, and leading process improvement initiatives.

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Growth Opportunities

No H1B

Responsibilities

Calibration management to meet 100% compliance Lifecycle management of test equipment (EOL, new requirements, service delivery needs)

Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement

Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract

Drive the Supplier Quality Engineers to address vendor issues

Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities

Regularly report metrics back to internal customer groups

Leads and is responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets and compliance

Oversee GENPACT team supporting the test equipment activities. Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization

Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program

Lead DCS Test equipment process improvement initiatives, leverage Local Customer Team (LCT) synergies and drive national operational initiatives

Provide communications and lead actions to meet or exceed DCS Service Delivery goals including but not limited to: Tools & Test Equipment, Purchasing,and Monthly Zone scorecards/metrics

Drive constant quality improvement using Lean for tools and processes

Key liaison for Zones to lead resolution and engaging necessary resources needed to proactively resolve Service Calibration Issues

Qualification

Process managementCalibration standardsVendor managementQuality improvementLeadership

Required

BS or BA degree and demonstrated process management experience

Or an AA degree and 2 years of experience in process management

Or 4 years process management experience

Prior experience with Calibration standards and test equipment requirements

Legal authorization to work in the U.S. is required

The successful applicant must comply with GEHC's standard background check, including a post-offer drug test

During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees