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StandardAero · 2 weeks ago

Customer Program Manager - LEAP Asia Pacific

San Antonio, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

StandardAero is an industry leader in MRO services and customized solutions in the aerospace field. As a Customer Program Manager for LEAP Asia Pacific, you will be responsible for managing customer inquiries, coordinating logistics, and ensuring compliance with regulatory and contractual requirements while supporting the company's mission to provide excellent service.

Aerospace

Responsibilities

Prepares, generates and distributes quotations, order acknowledgements and invoices for parts sales

Receives, evaluates and responds to customer inquiries for products and services

Coordinates with the management team to develop sales terms and conditions, customer relationship development methodologies, procurement terms and conditions, vendor development methodologies, and negotiation techniques

Participates in the discussion, development and implementation of sales and procurement policies and documents those policies and procedures in the corporate quality systems

Ensures that all regulatory, contractual, U.S. export, and technical requirements are systematically met when evaluating materiel procurement opportunities, evaluating alternative materiel sources, and qualifying new component repair suppliers

Ensures appropriate engineering and materials staffing is available to assist in the evaluation of sourcing initiatives

Analyses materials sources and strategically directs the mix of new, surplus, overhauled, and repairable materiel, as well as the selection of repair and overhaul vendors

Participates in valuation and payback analysis of potential procurement opportunities; exhibits an understanding of complex materiel/financial situations

Develops and presents proposals for parts supply services, including provision of consignment inventory to customers, management of customers’ inventory on consignment, materials requirements planning services, and technical materials interchangeability support

Creates a strategic plan for the development of the corporate vendor base for materiel supply; protects the information security of the vendor base from competitors

Develops and negotiates new vendor agreements and contracts or one-time procurement transactions

Responsible for the maintenance of accurate and complete customer and vendor files; initiates customer credit checks and monitors accounts receivables status; initiates the vendor qualification or one-time approval process

Monitors and reports on measures of performance including size of customer base, sales volume per customer, status of customer accounts receivables, size of vendor base for each program, ability to procure materiel in accordance with macro materiel requirements plan, procurement price performance, quality of materiel procured, and payback status of procurement lots

Maintains control of negotiated sales or procurement contracts and communicates results to appropriate corporate personnel

Actively participates in the corporate management team, assisting with the development and realization of strategic plans, budgets, goals and outcomes; represents materials management function in corporate strategic discussions

Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports

Carries out special projects as assigned

Qualification

Aerospace industry experienceCommercial contracts expertiseFinancial analysis skillsCustomer service skillsSales experienceMandarin fluencyNegotiation skillsTeam supervisionPlanning skillsProduct knowledgeInterpersonal skillsDecision making skillsOral communication skillsWritten communication skillsOrganizational skillsConflict resolution skills

Required

Minimum of 5 years of relevant experience within the aerospace industry

Minimum of 10 years relevant experience with commercial contracts, particularly aerospace OEMs

Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills

Strong preference for Mandarin speaking fluency

This position will travel to Asia 1-2 times per year, possibly more, and will be required to take customer calls in the evenings, due to the time difference

Strong negotiation, conflict resolution and customer service skills

Strong product knowledge, including engine applications, technical knowledge of maintenance characteristics, familiarity with assemblies, modules, subassemblies and individual components, and familiarity with product Original Equipment Manufacturer (OEM)/technical manuals

Strong financial analysis skills

Experience in sales, purchasing, negotiations, and/or related management role in an aerospace environment

Experience in supervising teams

Bachelor's Degree in appropriate discipline