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Firefighters First Credit Union · 4 months ago

Title Clerk/ Operations Services Specialist

Hendersonville, TN, US

Full-time

Hybrid

Entry, Mid Level

$57K/yr - $63K/yr

2+ years exp

Firefighters First Federal Credit Union is the nation’s largest exclusive firefighter credit union, serving the firefighter community since 1935. They are seeking a Title Clerk/Operations Services Specialist II to manage member accounts, process transactions, and ensure compliance with state and federal regulations regarding vehicle titles.

Responsibilities

Managing, processing and maintaining member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, wire transfers and transactions (e.g., new membership)

Reviewing and researching account notification, determining appropriate action, and processing required information to disposition member accounts that are inactive or dormant, or accounts of deceased members

Processing mail, researching member inquiries, and processing levies and subpoenas

Processing and managing vehicle title transactions, ensuring compliance with all state and federal regulations

Coordinating the registration and transfer of titles for both new and used vehicles, including lienholder documents and other necessary paperwork

Preparing and submitting required DMV forms, ensuring timely processing and adherence to deadlines

Confirming required documentation is sent to DMV within required timelines to secure our interest in loan collateral. Escalate to leadership any situations where the Credit Union’s security is in jeopardy

Researching and resolving DMV questions, issues, and discrepancies while supporting Member Experience teams with DMV requests and DNA activities

Qualification

Account processingFiduciary accounts experienceWire transfersBanking experienceConsumer lendingCustomer serviceSales experience

Required

Education: High school diploma or GED

Experience processing fiduciary accounts and deposit accounts, IRAs, performing account maintenance, and wire transfers, consumer lending, consumer loan servicing

Experience in one or more of the following: banking, call center, and/or in a sales position. Minimum two years' experience at a bank/credit union