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NYC Health + Hospitals · 2 weeks ago

Facility Desktop Support Technician

Brooklyn, NY

Full-time

Onsite

Mid, Senior Level

$66K/yr - $66K/yr

4+ years exp

NYC Health + Hospitals is the largest public health care system in the United States, providing essential services to over a million New Yorkers. The Facility Desktop Support Technician will install, maintain, and troubleshoot IT equipment, ensuring effective support for end-users and managing departmental asset management.

Health CareHome Health CareHospitalMedicalNursing and Residential Care

H1B Sponsor Likely

Responsibilities

Diagnoses and resolves hardware and software issues on desktops, laptops, and peripheral devices

Analyzes complex technical problems and implements effective solutions

Troubleshoots network connectivity issues

Provides technical assistance to end-users via phone, email, or in person

Walks users through problem-solving steps

Offers clear and concise explanations of technical issues

Installs, configures, and upgrades operating systems, software applications, and hardware components

Maintains and repairs computer equipment

Manages software licensing and updates

Manages and prioritizes support tickets through ServiceNow

Documents all support activities and resolutions

Completes user follow-ups to ensure issue resolution

Maintains an accurate inventory of hardware and software

Provides on-site technical support to users, addressing questions and issues related to AV systems for the network

Performs other duties as assigned or required

Qualification

Windows 10ServiceNowHardware troubleshootingSoftware installationTechnical supportAnalytical skillsCustomer service skillsAsset management knowledgeProblem-solving skillsCommunication skills

Required

A high school diploma or its educational equivalent and four (4) years of satisfactory, full-time, paid experience in mainframe computer, mid-range computer, Windows Server, LAN or WAN computer environments and/or local desktop support, at least one (1) year of which must have been in a supervisory capacity; or

Education and/or experience equivalent to '1' above

Strong problem-solving and analytical skills

Excellent communication and customer service skills

In-depth knowledge of operating systems, hardware, and software

Knowledge of Windows 10 and 11

Ability to work independently and as part of a team

Must be able to manage and prioritize tickets through ServiceNow

Ability to diagnose and resolve hardware and software issues on desktops, laptops, and peripheral devices

Must be able to install, configure, and upgrade operating systems, software applications, and hardware components

Must be able to install, maintain, and troubleshoot all Information Technology (IT) equipment related to computers, scanners, label printers, medication carts, Workstations on Wheels (WOWs), and associated peripherals

Preferred

Asset management knowledge

Company

NYC Health + Hospitals

Glassdoor3.5

NYC Health + Hospitals is an interconnected system of hospitals, health care centers, nursing homes, and home care.

Founded in 1875

New York, New York, USA

10001+ employees

http://www.nychealthandhospitals.org

H1B Sponsorship

NYC Health + Hospitals has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)