Macy's · 2 months ago
Starbucks Supervisor, Roosevelt Field - Full Time
630 Old Country Road, Garden City, NY, 11530, US
Full-time
Onsite
New Grad, Entry Level
0+ years expMacy's is a storied company that has been part of American traditions for over 160 years. They are seeking a Starbucks Supervisor to direct daily operations of the licensed Starbucks café inside Macy’s, ensuring efficient, professional, and profitable service while upholding brand standards. The role involves coaching team members, managing operations, and delivering exceptional customer experiences.
Consumer GoodsFashionRetail
Responsibilities
Lead daily café operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality
Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s Magic Selling behaviors
Train, coach, and motivate associates through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
Ensure consistent preparation, coaching, and presentation of all food and beverages to Starbucks standards, including proper merchandising and recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests
Manage scheduling, payroll, and labor productivity to balance customer service needs and cost control
Oversee ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
Monitor sales, expenses, and reports to achieve profit and loss goals; communicate results and priorities to the team and leadership
Oversee cash handling and point-of-sale compliance in alignment with Macy’s and Starbucks policies
Maintain a clean, professional, and welcoming café environment, serving as a positive role model for grooming, communication, and workplace conduct
Partner with store leadership and Starbucks District Managers to ensure operational excellence and promptly resolve customer concerns
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
6+ months of retail, food service, or customer service experience; supervisory experience preferred
Strong leadership, communication, and coaching skills to engage and develop a team
Commitment to delivering exceptional customer experiences and resolving concerns effectively
Solid organizational and problem-solving skills with the ability to manage multiple priorities
Basic business acumen to support sales goals, control expenses, and ensure accurate cash handling
Knowledge of food safety, sanitation, and compliance standards; ability to maintain a clean and safe café environment
Must be ServSafe certified or have food handler permit as required by state or local health department
Must be able to successfully obtain Barista Basics, Barista Trainer, and Daily Ops certifications for Starbucks Licensed leaders within introductory period
Candidates with a High School Diploma or equivalent are encouraged to apply
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
Occasionally required to move about the workplace and reach with hands and arms
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands
Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
2026-01-17
2026-01-17
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