Apa Aesthetic · 2 months ago
Front Office Manager
New York, NY
Full-time
Onsite
Mid LevelApa Aesthetic is a dental practice focused on providing exceptional patient care. The Front Office Manager is responsible for overseeing the front desk operations, ensuring a smooth patient experience from initial contact through treatment, and managing the front desk staff to meet key performance indicators.
BeautyDentalOnline Portals
Responsibilities
Oversee front desk staff, holding team accountable for daily KPI's
Manage flow of the office and schedule for the day
Always have a clear understanding of each patient's scheduled procedure, what room they are in, and provide appropriate support
Manage patient experience and oversee team performance
Ensure patient rooms are prepared and offer refreshments. Make note of comfort list preferences
Assist in the tracking, monitoring, and communication of patients throughout the entire Apa Experience journey
Be informed of all activity in operatory rooms throughout the day, what patient is in, individual treatment plan, all operatory room needs
Day prior ensure all LAB items needed are in and any parts needed for procedures
Ensure all lab prescriptions are complete and address any work that needs to be sent out
Ensure all client comforts are available for the Dental Assistant prior to appointment
Continue to develop personal sales techniques to maximize patient conversion
Demonstrate an in-depth knowledge of the process and treatment plans for each patient
Qualification
Required
Experience in managing front desk operations in a healthcare setting
Strong communication skills, both verbal and written
Ability to handle multiple tasks and prioritize effectively
Familiarity with patient management software, specifically Dentrix Ascend
Knowledge of patient privacy and confidentiality regulations
Experience in scheduling and managing patient appointments
Ability to oversee and manage front desk staff performance
Strong organizational skills to maintain office workflow
Ability to develop personal sales techniques to maximize patient conversion
In-depth knowledge of dental procedures and treatment plans
Company
Apa Aesthetic
Apa Aesthetic offers smile makeovers, white toothpaste, kits, oral care, and beauty product services.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase