1915 South | Ashley · 2 months ago
Sales Operations Support Specialist
Thomasville, Georgia, United States
Full-time
Onsite
New Grad, Entry Level1915 South | Ashley is seeking a detail-oriented and highly collaborative professional to join their Sales Operations Support Team. This role involves partnering with store teams and various departments to ensure accuracy and compliance across customer transactions, while maintaining operational excellence and enhancing the customer experience.
FurnitureRetailSales
Responsibilities
Partner with store teams to review and process sales changes, ensuring transactions are accurate and properly documented
Serve as part of a round-robin call queue, providing timely support and guidance to stores on transaction-related questions
Maintain strong working knowledge of finance lenders, credit card systems, and internal policies to assist in complex customer transactions
Manage customer transaction adjustments—including price changes, cancellations, financing updates, exchanges, and allowances—through our secure portal
Coordinate with the Audit Team and Accounting to ensure accurate processing of financial adjustments and credit transactions
Flag and escalate exceptions for management approval when policies require additional review
Communicate with customers via text, phone, and email regarding transaction status updates or to clarify financing or billing questions after a store or call center request has been submitted
Process credit memos for stores, ensuring inventory accuracy and providing updates to the Audit Team as needed
Review and correct sales tickets for issues such as price discrepancies, tax adjustments, or incorrect sales associate information
Collaborate with the Omni Team on escalations, including approvals for higher-dollar transactions or customer allowances
Support stores with daily operations questions when information is not readily available
Perform other duties assigned by the Manager as needed to support overall sales and customer transaction accuracy
Qualification
Required
Detail-oriented and highly collaborative professional
Ability to partner with store teams to review and process sales changes
Experience in providing timely support and guidance to stores on transaction-related questions
Strong working knowledge of finance lenders, credit card systems, and internal policies
Ability to manage customer transaction adjustments including price changes, cancellations, financing updates, exchanges, and allowances
Experience coordinating with the Audit Team and Accounting to ensure accurate processing of financial adjustments and credit transactions
Ability to flag and escalate exceptions for management approval when policies require additional review
Experience communicating with customers via text, phone, and email regarding transaction status updates or to clarify financing or billing questions
Ability to process credit memos for stores, ensuring inventory accuracy and providing updates to the Audit Team as needed
Experience reviewing and correcting sales tickets for issues such as price discrepancies, tax adjustments, or incorrect sales associate information
Ability to collaborate with the Omni Team on escalations, including approvals for higher-dollar transactions or customer allowances
Experience supporting stores with daily operations questions when information is not readily available
Willingness to perform other duties assigned by the Manager as needed to support overall sales and customer transaction accuracy
Company
1915 South | Ashley
1915 South is a family-owned and privately held home furnishings retailer operating Ashley stores across the Southeastern United States.
Founded in 1915
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Cornish
DIRECTOR OF VISUAL MERCHSNDISING AND DESIGN
Melanie Stephens
Chief Operations Officer
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