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Blue Nile · 2 months ago

Assistant Showroom Manager - Somerset Collection

Troy, Michigan, United States

Full-time

Onsite

Mid, Senior Level

Blue Nile is a company that aims to reimagine the fine jewelry experience and disrupt the jewelry industry. They are seeking an Assistant Showroom Manager who will lead a team of Luxury Sales Consultants, focusing on customer education and providing exceptional service while achieving sales goals.

E-CommerceJewelryRetail

Responsibilities

Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life

Self-motivated and able to lead others

Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations

Personally achieve individual sales and client activity goals

Takes lead on customer escalations

Finds ways to resolve, and partner, with the manager on difficult situations

Ability to follow company directions and adapt to new initiatives

Team player and committed to maintaining our professional and friendly environment with team members and clients

Special process expert

Aware of current trends in jewelry and the competition

Maintains store standards and protects the brand

Manage daily, weekly, monthly KPIs and team progress to plan

Qualification

Sales experienceLeadership skillsJewelry knowledgeCustomer serviceTeam player

Required