Avalon Healthcare Solutions · 2 months ago
Vice President, Account Management
US
Full-time
Hybrid
Director/Executive
15+ years expAvalon Healthcare Solutions is the world's first and only Lab Insights company, focused on improving clinical outcomes and healthcare affordability. The Vice President, Account Management is responsible for client satisfaction, retention, and growth, developing relationships with key stakeholders, and driving strategic growth opportunities within existing clients.
AnalyticsHealth CareHospitalMedical
Responsibilities
Build strong partnerships and rapport with all levels of the clients’ organization; represent the voice of the customer
Understand client’s competitive environment and challenges
Consult with clients to understand business priorities for expansion and innovation
Develop and lead the execution of cross-functional client strategic plans, including the development of effective value propositions to increase volume and profitability from Avalon network providers
Work collaboratively with clients and internal partners to translate requests into actionable strategies and tactics to improve performance and deliver value
Manage client contracts, facilitate deliverables, and drive initiatives
Understands complex client financial arrangements and strategies
Drives contract renewals including amendment execution
Proactively review performance metrics to promote client satisfaction and work to anticipate needs and exceed client’s expectations
Works directly with the client to understand, represent, and drive client operational requirements throughout the organization
Manages the execution of standard client requirements
Responsible to ensure communication of the root cause and resolution path for operational issues that impact the assigned client
Maintains appropriate documentation regarding change orders, operational issues, and problem resolution
Qualification
Required
15+ years' experience in healthcare account management and/or selling into payers
Bachelor's degree or significant and relevant direct work experience in lieu of degree
Willingness and ability to travel up to 30% of the week to client sites and providers, as needed
Strong analytical skills and proven ability to problem solve
Proven experience in selling service expansion opportunities
Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency
Proven success in matrix environment
Strong verbal and written communication skills
Ability to interact effectively with counterparts at their assigned clients
Knowledge of the healthcare industry, payers, and regulations
Preferred
Experience in a start-up or early-stage company helpful
Knowledge of reference laboratory business, esoteric tests and processes strongly desired
Experience working with Medicare and Medicaid programs
Master's degree in Business, Marketing, or Healthcare Administration
Company
Avalon Healthcare Solutions
Avalon is the world’s first Lab Insights company pioneering a new era of value-driven care by unlocking the potential of lab results.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$54.27MKey Investors
Francisco Partners
2018-01-01Debt Financing· $25M
2017-02-06Series C· $29.27M
2016-01-07Series B
Leadership Team
William (Bill) Kerr
Co-Founder & CEO
Recent News
2026-01-07
2025-06-24
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