Pinnacle Live · 1 day ago
Venue Director I - Audio Visual, Event Technology
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$74K/yr - $90K/yr
3+ years expPinnacle Live is a premium, in-house AV partner that elevates live event expectations. The Venue Director I is responsible for managing the assigned venue, maintaining profitability, achieving sales and operations goals, and providing exceptional customer service to all stakeholders.
Event ManagementEventsVideo Conferencing
Responsibilities
Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities
Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
Maintain inventory integrity ensuring quality, functionality, organization and availability
Attend hotel meetings as necessary
Maintain a working knowledge of industry trends, tools and innovations
Develop and maintain strong relationships with venue partners
Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
Ensure timely payment of all payables
Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
Ensure timely payment of all payables and completion of all reporting
Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate
Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them
Provide technical support for events as necessary
Delegate tasks effectively as required
Comply with all safety protocols and standard operating procedures
Other duties as assigned
Qualification
Required
High School Graduate or equivalent
Three (3) years' management-level experience in the audio visual and/or hospitality industry preferred
Demonstrated experience aligning team members behind common goals
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Planning ability; able to prioritize
Strong Technical aptitude
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong team player orientation
Strong attention to detail
Professional appearance
Ability to sit at a desk
Ability to stand or walk for long periods, including up and down stairs
Ability to consistently bend and stoop
Ability to use hands to hold, handle, or feel
Ability to reach with hands and arms
Ability to talk, hear and communicate
Ability to lift up to 50 pounds occasionally
Benefits
Performance based incentive plans on top of base salary
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Company
Pinnacle Live
Pinnacle Live is a premium in-house AV partner that delivers bespoke AV solutions for in-person, virtual, and hybrid meetings and events.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Burke
Sr. Vice President of Sales and Strategic Partnerships
Mike Szymanski
Senior Director of Hotel Partnerships
Recent News
2025-04-21
2025-04-15
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