Gainwell Technologies · 2 days ago
Healthcare Customer Service Representative - Topeka, KS - Remote
United States
Full-time
Remote
Entry Level
2+ years expGainwell Technologies is a company that values contributions and emphasizes work flexibility, learning, and career development. As a Healthcare Customer Service Representative, you will provide prompt and efficient customer service, assist callers with various inquiries, and document calls to ensure successful outcomes.
Health CareInformation Technology
Responsibilities
Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution
Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner
Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience
Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured
Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and OneNote
Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets
Qualification
Required
High school diploma or G.E.D
Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and OneNote
Skilled in solving computer-related technical problems over the phone
Excellent time management, verbal, and written communication skills
Ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information
Candidates must be available to work an 8-hour shift until 5:30PM CT, Monday through Friday
Preferred
Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired
Benefits
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase