Delaney Computer Services, Inc. · 1 month ago
Level 2 MSP IT Support Specialist
Mahwah, NJ
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrDelaney Computer Services (DCS) is a leading MSP in Northern New Jersey, seeking a highly capable MSP IT Support Specialist. The role involves providing technical support, troubleshooting, and hands-on work in client environments, ensuring effective communication and professionalism while addressing complex IT issues.
ConsultingInformation TechnologyManagement Information Systems
Responsibilities
Provide accurate, timely support for hardware, software, user issues, and Microsoft 365 services
Diagnose problems independently without relying on step-by-step instructions
Follow tasks through to completion, ensuring all configurations, policies, and security controls are properly applied and documented
Travel to client sites to resolve complex issues, complete installations, and perform hands-on technical work
Assess environments, determine what equipment or materials are needed, and execute solutions confidently
Maintain professionalism while working under pressure, deadlines, and real-world conditions
Install, configure, and troubleshoot switches, firewalls, access points, VLANs, wireless networks, and WAN/LAN connectivity
Spec out network equipment for small to mid-sized businesses based on actual requirements
Perform clean rack-and-stack installations and structured cabling with organized, labeled cable management
Configure and support privileged access, MFA, and identity and access controls
Address user resistance to security requirements while communicating the importance of compliance
Identify and remediate malware, phishing, ransomware, and other cyber threats
Ensure all devices are properly onboarded into the RMM with monitoring, patching, and security agents active and functional
Catch small oversights before they become major problems
Maintain accurate documentation, installation notes, and environment details
Configure, support, and troubleshoot Vonage Business VoIP systems, including call flows and quality issues
Communicate clearly and confidently with clients at all levels
Handle difficult or frustrated users calmly and take full ownership of issues
Qualification
Required
You need to live within 15 miles of Mahwah NJ
Able to drive throughout New Jersey and New York City confidently, including navigating heavy traffic and challenging parking situations
Must maintain a clean driving record and operate a company vehicle responsibly
Able to lift, carry, install, and position equipment up to 50 pounds
Comfortable working in tight or physically demanding locations such as network closets, server rooms, basements, and utility areas
Proficient with basic hand tools including screwdrivers, drills, cable testers, and crimpers
Able to terminate Ethernet cables, test connectivity, and perform basic cabling repairs as needed
Must follow a layer-one-first troubleshooting approach, verifying cabling, power, and physical connections before moving to higher-level diagnostics
Comfortable mounting equipment, running cable, labeling, organizing racks, and performing hands-on installations without hesitation
Strong troubleshooting mindset with an even stronger problem-solving approach
Detail-oriented work ethic — the small steps matter as much as the big tasks
Ability to shift smoothly between remote work, on-site work, and project-based assignments
A genuine MSP mentality: able to handle a wide range of responsibilities and complete tasks end-to-end
Benefits
401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
Company Profit Sharing Program
Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
Blue Cross Blue Shield Health Insurance coverage
Dental and Vision plan
Optional Supplemental Insurance Plans, including Life Insurance
Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free
Company
Delaney Computer Services, Inc.
For the past 25 years, Delaney Computer Services has honed its craft, earning a reputation as a dependable IT service provider for businesses and organizations in the region.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageLeadership Team
R
Richard Delaney
Chief Technology Officer, CSO, and Principal Solutions Architect
Company data provided by crunchbase