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Bay Street Staffing · 1 week ago

Application Support Analyst

Greater Toronto Area, Canada

Full-time

Onsite

Mid Level

3+ years exp

Bay Street Staffing is seeking an Application Support Analyst to join BANK’s Application Operations team. The role involves providing analysis and second level support on client and technical issues, maintaining production applications, and managing escalations while ensuring client satisfaction.

RecruitingStaffing Agency

Hiring Manager

Rahul Mandal

Responsibilities

You’ll be joining BANK’s Application Operations team

You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External applications by maintaining, prioritization and addressing to respective BANK Technology groups and Vendors

You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts

Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs

Manage issue logs and Contact Centre requests

Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction

Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients

Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes

Promote and support the concepts, products and services of the Channel Support area

Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others

Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards

Investigate, analyze and provide recommendations on issues and system outages

Qualification

Application Production SupportUnix (KSH) scriptingWindows PowerShell scriptingServiceNowFeedhubAutosysCloud platformsJiraConfluenceAgile methodologyCommunication skillsTeamworkProblem-solving skillsPerform under pressureDocumentation abilities