Fullstory · 1 day ago
Senior Customer Success Manager
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $105K/yr
4+ years expFullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. As a Senior Customer Success Manager, you will act as a trusted advisor for valuable customers, ensuring they achieve maximum value from Fullstory's products while driving retention and expansion.
AnalyticsBusiness IntelligenceCRMSaaS
Responsibilities
Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes and documenting value & ROI delivered
Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to retention and expansion
Monitor overall customer usage data, health indicators, and renewal dates to prioritize your engagement. Leverage AI tools to analyze trends and identify at-risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes
Serve as a customer advocate to Fullstory’s internal teams, adeptly mobilizing internal resources across the business as needed to deliver on customer goals
Qualification
Required
4+ years of experience in customer success management, consulting, account management or a related field
Ability to analyze information, make connections, demonstrate deep-level thinking, and deliver expert advice via business reviews and customer engagements
Ability to collaborate with teams of all sizes while also being able to work independently as a self-starter
Proven experience building relationships across complex enterprise environments, including effective communication at the VP level and above
Excellent relationship-building skills, including the ability to grow and nurture relationships with internal stakeholders
Benefits
Flexibility and Connection.
Benefits.
Learning opportunities.
Productivity support.
Team Collaboration.
Paid parental leave.
Bereavement leave, including miscarriage/pregnancy loss.
Company
Fullstory
FullStory develops a digital experience intelligence platform designed to capture customer experience data.
501-1000 employees
H1B Sponsorship
Fullstory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (4)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$197.2MKey Investors
PermiraStripesGoogle Ventures
2022-08-09Series Unknown· $25M
2021-08-04Series D· $103M
2020-05-28Series C· $10M
Leadership Team
Scott Voigt
Founder, CEO
Michael Morrissey
CTO
Recent News
NewsCenter.io
2025-11-26
2025-11-03
Company data provided by crunchbase