Komatsu · 2 weeks ago
Product Quality Assurance Administrator- Chicago, IL
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$58K/yr - $72K/yr
0+ years expKomatsu is a leading provider of technologies, equipment, and services for various markets including construction and forestry. The Product Quality Assurance Administrator role focuses on managing damaged parts returns and supporting warranty-related processes for North America, ensuring timely communication and reporting to improve product quality and efficiency.
ConstructionIndustrialManufacturing
Responsibilities
Parts recall management: Expedite recall lead time having close communication with each DBs keypersons
Receive parts recall from OEM and process then for release to responsible dealers
Follow up progress of recalls working with dealers as well as expedite them
Involving implementation of new recall system led by KLTD for evaluation, and support it for launch the system for the NA operation for improving of parts recall activities
Submit ETSI : Gathering machine failure information and submit it in timely manner is a trigger to bring field countermeasure. Requires KAC region support/ DBs support to obtain fruitful information from field
Submit ETSI when escalation requests are coming from Technical Support Team, and register it to CSL database for further follow up with responsible factory QA division
Attending of monthly JUHIN call with plant QA for responsible products and components, to follow up actions for resolving quality issues
Works closely with the factories to hit Juhin resolution targets. Has accountability with the Juhin quality resolution
Proceed PSN: Check the PSN and edit/modify it to align KAC market if it is necessary. PSN is official Document to DBs to inform product quality related activity such as factory campaign
Receive PSN’s that are released from the factory containing information including instructions and details regarding a repair, installation or design change
Keeps track of PSN status
Fill in the required PSN forms
Assesses how many parts are needed based on PSN
Reviews and corrects PSN content (both technical and grammatical) and issues
Warranty monthly report:
Pull out SAP claim data and prepare warranty monthly report to share with KLTD Plant QA
Support Factory Campaign release and machine transfer:
Prepare FC’s by reviewing and releasing as the 2nd PIC when responsible manager is absent
Qualification
Required
Bachelor's Degree preferred or minimum of 0-4 years Technical Service experience
Strong analytical, quantitative and problem solving skills working across multiple systems
Ability to read and interpret documents such as policies, claims and standard operating procedures. Working knowledge of electronic data management
Ability to effectively present information and respond to questions from internal personnel and Distributors
Strong proficiency with MS Office, specifically with Word, Excel, Power Point, and Dynamics 365 skills needed to create ad hoc reports
SAP functional skills will be helpful, but not required
Ability to work for other department, excellent written and verbal communication skills and strong time management skills
Benefits
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
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