MSI · 1 week ago
Showroom Customer Service Representative
Milwaukee, WI
Full-time
Onsite
Entry Level
$19/hr - $22/hr
2+ years expMSI is a leading supplier of flooring and hardscaping products in North America. The Customer Service Representative is responsible for engaging with customers through various channels, guiding them in the showroom, processing orders, and coordinating logistics to ensure customer satisfaction.
Food and Beverage
Responsibilities
Provide exceptional customer service through phone, email, and in-person interactions
Build and nurture strong customer relationships
Assist customers in selecting the appropriate products for their needs
Retrieve and bring product samples to customers in the showroom
Accurately maintain customer contact information and transaction records
Process sales transactions, payments, and generate sales orders
Schedule deliveries and coordinate logistics for material shipments
Create shipping orders and packing lists
Answer inbound sales calls and proactively make outbound calls
Monitor stock levels to ensure efficient processing of customer orders
Collaborate with Sales Representatives to keep account transactions and inventory up to date
Qualification
Required
Provide exceptional customer service through phone, email, and in-person interactions
Build and nurture strong customer relationships
Assist customers in selecting the appropriate products for their needs
Retrieve and bring product samples to customers in the showroom
Accurately maintain customer contact information and transaction records
Process sales transactions, payments, and generate sales orders
Schedule deliveries and coordinate logistics for material shipments
Create shipping orders and packing lists
Answer inbound sales calls and proactively make outbound calls
Monitor stock levels to ensure efficient processing of customer orders
Collaborate with Sales Representatives to keep account transactions and inventory up to date
Strong communication skills with a positive, solution-oriented approach
Attentive to customer needs and details
Proven ability to manage multiple tasks simultaneously
Strong math skills and the ability to perform quick calculations
Proficient with PCs and navigating a multi-window environment
Preferred
Minimum of 2 years of customer service or design sales experience preferred
Recent graduates with a degree in Interior Design or a related field are encouraged to apply
Benefits
Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
Company
MSI
Named the largest distributor in the flooring industry in 2021.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Manu Shah
CEO
Recent News
2025-11-19
2025-10-31
Company data provided by crunchbase