Electronic Arts (EA) · 1 day ago
Sr. AV Specialist
Redwood City, CA
Full-time
Onsite
Mid, Senior Level
$83K/yr - $128K/yr
5+ years expElectronic Arts (EA) creates next-level entertainment experiences that inspire players and fans around the world. They are seeking a Sr. AV Specialist responsible for day-to-day operations, maintenance, and support of conference room systems and technologies, as well as AV coordination for events.
ComputerMobilePublishingVideo GamesWeb Development
Responsibilities
Day-to-day AV and Zoom Room incident response, prioritizing and responding to service requests with a resolution
Perform routine preventive maintenance, maintaining functional aspects of A/V systems, ensuring a ready to use state
Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments - conference room refresh
Maintain, refine, and create AV systems documentation in Confluence, Google Drive, Teams and EA World, promoting a World Class AV & conference room environment
Provide support and training on meeting rooms, AV systems, and tools to people with varying levels of technical proficiency
Provide hands-on operational support in the running of AV events both on-site/in-person and virtually, including the usage of any audio, video, or AV equipment used in the operation of the event
Place and escalate vendor service calls when necessary to resolve hardware or system failures
Perform analysis and diagnosis of complex AV issues for end users as well as our infrastructure and recommend and implement solutions
Provide exceptional AV support and a white glove service to our customers, primarily focused on C-Level, Executives, and other VIPs, for end-user meetings, conferences, and events
Build and maintain proactive relationships with key stakeholders (including C-Level, Executives and VIPs) within company business units that we support and work with, ensuring business objectives are met
Operate audio and video equipment during live and hybrid events (including Digital audio Mixers, wireless microphone management, screen switching, PTZ cameras, Lighting control, content management, remote participant management, etc.)
Support and maintain digital signage across sites, including content management, scheduling, system administration, licensing, provisioning, installation, and end user training
Qualification
Required
Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience
5+ years of experience in all aspects of professional AV support
Experience with AV and conference room technology across multiple vendors and technologies. Example vendors: Zoom, Microsoft, Neat, Poly, QSC, Crestron, Extron. Example technologies: Digital signage, video conferencing, audio conferencing, webcasting, control systems, DSP, and more
Knowledge, understanding, and hands-on experience of video conferencing including support for Zoom conference calls and webinars
Familiarity with product lines including Crestron, Extron, Samsung, BiAmp, Clearone, QSC / Q-SYS, D&B sound system, Shure, Yamaha (Digital Mixers), Barco (E2), High End Systems, ETC, Neat, Poly, Cisco, BrightSign, etc
Ability to setup, test, calibrate and commission equipment and devices as required to build a fully functional AV system including displays, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices
Troubleshooting and support experience with DSP, control, digital signage and video wall systems, including a strong understanding of network engineering in support of low-latency AVoIP systems
Technical knowledge of equipment used in live events and broadcast
Live event and/or broadcast experience with an understanding of technical roles within an event production crew - A1, A2, V1, TD, LD, EIC, etc
Ability to manage vendors and ensure deliverables are met
Excellent Customer Support skills – A drive to help end-users get what they need to do their jobs the best they can
Prioritization Skills – The ability to analyze requests and prioritize them based on impact
Self-starter, self-motivated, able to work under minimal supervision
Thorough and organized, with a flexible approach to managing evolving workloads
Able to lift 50 lbs
Benefits
Paid time off (3 weeks per year to start)
80 hours per year of sick time
16 paid company holidays per year
Medical/dental/vision insurance
Life insurance
Disability insurance
401(k)
Company
Electronic Arts (EA)
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story.
10001+ employees
H1B Sponsorship
Electronic Arts (EA) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (139)
2024 (105)
2023 (207)
2022 (233)
2021 (198)
2020 (145)
Funding
Current Stage
Public CompanyTotal Funding
$2.2MKey Investors
TCVTrip Hawkins
2025-09-29Private Equity
2025-09-29Acquired
2019-01-01Post Ipo Equity
Leadership Team
Marija Radulovic-Nastic
Chief Technology Officer (CTO)
Laura Miele
COO & EVP of marketing, commercial
Recent News
2026-01-08
2026-01-08
2026-01-08
Company data provided by crunchbase