TeamViewer · 2 days ago
Technical Account Manager, DEX - Remote, USA
United States
Full-time
Remote
Mid Level
3+ years expTeamViewer is a leader in remote connectivity software, utilizing cutting-edge technologies like Augmented Reality and Artificial Intelligence. The Technical Account Manager will act as a customer-centric technical thought leader, helping customers effectively utilize the TeamViewer DEX platform and ensuring their success through technical expertise and collaboration with Customer Success Managers.
Cloud ComputingCollaborationMobileSoftware
No H1B
U.S. Citizen Only
Responsibilities
Be a Product and Platform subject matter expert (SME)
Guide customers through business-critical changes and opportunities – adhering to industry standards and best practices
Develop technical documentation and designs to aid in the scoping and implementation of solutions
Provide grounded, feasible, and detailed feedback to internal Product Teams to aid platform growth
Perform technical development of customer solutions to an MVP level
Provide strategic business and technical level expertise to aid customer decisions and processes
Work as a trusted advisor to all customer stakeholders to provide high-level proposals and solutions
Deliver and lead workshops, discussions, and presentations around architecture, design & technical roadmap, aligning to business goals
Create statements and proposals quantifying deliverables and effort for use by PS/Strategic teams
Serve as a point of escalation for DEX services including PS, support and EE teams
Identify and lead integration discussions - providing guidance for the customer and feedback to internal product teams
Drive and identify value of new product offerings, providing forward thinking solutions and paths to customer adoption
Encourage customer participation in TeamViewer initiatives (Webinars, Roadshows, Product Feedback, Early Access Programs etc)
Obtain knowledge and certifications of TeamViewer DEX Platform and solutions
Communicate clearly to both customer contacts and internal colleagues
Qualification
Required
3-5 years of experience in delivering Solutions and / or Technical Customer Success services for software vendors
Good experience deploying IT infrastructure and software
Experience in identifying software usage gaps to highlight opportunities for further product adoption and value
3-5 years scripting experience, preference in PowerShell, Python, BASH, or SQL
Experience and qualifications in Microsoft Endpoint Management (InTune, Configuration Manager) or other endpoint management solution
Experience and qualifications in ServiceNow Applications or similar ticketing system
Experience in basic software troubleshooting on various OS platforms
ITIL Principals
TOGAF Principals
Demonstrates the value and purpose of services to prospects and customers
Comprehensive understanding of customer success principles
Strong technical skills and experience with Windows operating systems and enterprise software solutions
Desire to learn and ability to pick up new skills and learn quickly
Ability take initiative to find solutions to problems independently
Good ability to multi-task - able to handle interruptions, changing priorities and multiple tasks in calm and professional manner
Ability to plan, organize, and schedule in efficient manner, maintaining focuses on key priorities
Provide and take feedback to other members of the team
Ability to develop and maintain cross-functional relationships
Deliver Industry and Technology thought leadership while encompassing TeamViewer's values
Problem-solving and deduction to properly communicate findings and recommendations
Up to 10% travel required (domestic)
Bachelor's degree in Computer Science, Information Technology, or equivalent experience
ITIL
TOGAF
Benefits
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly team events and companywide celebrations
Open door policy, business casual dress code, frequent all Hands and Leadership Lunches
Company
TeamViewer
TeamViewer is an all-in-one solution for remote access, support, collaboration, and desktop sharing over the Internet.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-09-25IPO
2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Oliver Steil
CEO
Alfredo Patron
Executive Vice President – Business Development
Recent News
2026-01-08
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2025-12-24
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2025-12-20
Company data provided by crunchbase