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ChenMed · 2 days ago

Center Clinical Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$53K/yr - $75K/yr

5+ years exp

ChenMed is a family-owned and physician-led company transforming healthcare for seniors. The Center Clinical Manager is responsible for optimizing clinical care operations, overseeing center employees, and ensuring compliance with clinical standards while achieving organizational goals.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Oversees and leads the clinical teams to ensures VIP service to the center’s patients, family members

In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded

Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover

Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies

Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed

Assists with the development and execution of business strategies that promote growth and support our core model

Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed

Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed

Analyzes data to provide and provides insights which lead to process and performance improvements

Act as a liaison between patients, their families and additional care staff

Provides clinical support as requested for market initiatives

Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment

Manages medical supply inventories to guarantee optimum levels are readily available

Completes all required training to dispense medications from medication room

Performs other duties as assigned and modified at manager’s discretion

Qualification

Clinical operations managementRegulatory complianceLeadership skillsBusiness strategy developmentPatient care principlesStaff trainingDevelopmentData analysisMicrosoft Office SuiteLPNCMA certificationBilingual (Spanish/Creole)Multi-taskingIV Therapy certificationBasic Life Support (BLS)EMR system experienceCommunication skillsInterpersonal skillsProblem-solving skillsCustomer-focused

Required

High school diploma or GED equivalent required

Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered

A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required

A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred

IV Therapy certification for LPNs where required by State Board of Nursing

Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Highly developed business and clinical acumen and acuity

Superb knowledge and understanding of general clinical operations functions, practices, techniques, processes and procedures

Strong knowledge of medical products, services, standards, policies and procedures

Excellent knowledge and understanding for clinical care principles, techniques, functions, practices, and procedures

Excellent oral and written communication skills

Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance

Proven ability to consistently meet and regularly exceed organizational SSP metrics

Ability to nurture and maintain high Care Promoter engagement and low turnover

Ability to effectively collaborate and influence team members, including physicians, nurses/case managers, front office staff and leaders, center directors and market/region/division leaders

Capability to effectively resolve problems and achieve team goals

Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations

Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties

Customer-focused, compassionate and empathetic with our patient population and their family members

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software

Ability and willingness to travel locally, regionally and nationwide up to 10% of the time

Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)

This job requires use and exercise of independent judgment

Preferred

BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred

Experience working with geriatric patients is preferred

EMR system experience a plus

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)