Customer Success Utilization Manager jobs in United States
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KARL STORZ North America · 23 hours ago

Customer Success Utilization Manager

positionSacramento, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

KARL STORZ North America is redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager, you will ensure customers achieve maximum success and value from OR and video integration systems by guiding hospitals and clinical teams through deployment, training, and utilization strategies.

Medical Device

Responsibilities

Lead post-installation onboarding and project management for OR/Video integration systems
Deliver customized education, workflow optimization, and utilization strategies for clinical teams
Analyze usage data to drive adoption, performance, and product expansion opportunities
Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes
Collaborate cross-functionally with sales, service, and product teams to ensure customer success
Continuously improve onboarding materials, documentation, and training programs

Qualification

Operating Room experienceTechnical acumenProject managementSales experienceService experienceCustomer satisfactionCommunication skillsOrganizational skillsRelationship-building skillsContinuous learning

Required

2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred)
Strong technical acumen and ability to translate complex systems into clear, actionable training
Exceptional communication, organizational, and relationship-building skills
Bachelor's degree required (technical or healthcare focus preferred)
Passion for customer satisfaction, continuous learning, and driving measurable results
Willingness to travel 50% up to 80% regionally

Preferred

medical device or technical AV experience
technical or healthcare focus for Bachelor's degree

Company

KARL STORZ North America

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KARL STORZ North America is a leader in endoscopic technology and imaging solutions across virtually all surgical specialties.
location
El Segundo, California, US
people-size1001-5000 employees
web-link
http://www.karlstorz.com

Funding

Current Stage
Late Stage

Leadership Team

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Bethany Kucera
Senior Human Resources Business Partner
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Eric Allen, SHRM-CP
Human Resources Business Partner
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Company data provided by crunchbase