EFI · 4 weeks ago
Field Service Engineer (Nozomi) - TX/Mexico
United States
Full-time
Remote
Mid LevelEFI is a company dedicated to the growth and success of the print business, providing a range of products and services for various printing needs. They are seeking Field Service Engineers to provide installation, training, and troubleshooting support for their Nozomi digital printing product line, requiring regular travel to customer locations.
HardwareIndustrialInformation TechnologyPrinting
Responsibilities
Provide on-site installation and setup of all printers associated with the Inkjet product lines
Give initial and ongoing formal customer operator and printer maintenance training
Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems
Provide detailed technical feedback and liaise regularly with our customer call center
Provide service & support to exhibitions
Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues
Participate in after-hours support activities on a rotating basis
Qualification
Required
Minimum two-year mechanical/electrical engineering qualification
Demonstrated strong commitment to customer satisfaction
Very good knowledge of Microsoft Windows environment
Ability to troubleshoot electrical and mechanical problems at the component level
Proven ability to provide training
Good communication skills, team-player
Flexible for traveling within the territory and abroad, on very short notice, therefore a valid passport is required
Fluent in English and local language
Preferred
Previous work experience in mechanical, digital, and electronic technology highly preferred
Knowledge of large format printers and/or presses and printing applications is desirable
Knowledge of inkjet printing, color theory
Company
EFI
EFI is leading the transformation from analog to digital imaging with scalable, digital, award-winning products.
Founded in 1989
1001-5000 employees
H1B Sponsorship
EFI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
92%
Represents job field similar to this job
Engineering and Development
Customer Service and Support
Management and Executive
Trends of Total Sponsorships
*2025 (3)
2024 (3)
2023 (1)
2022 (1)
2021 (7)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-15Acquired
2019-01-01Post Ipo Equity
1992-10-02IPO
Leadership Team
Frank Pennisi
CHIEF EXECUTIVE OFFICER, EFI
Doug Edwards
Chief Technology Officer
Recent News
2025-11-14
Research and Markets
2025-08-13
Company data provided by crunchbase