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Owens Corning · 7 hours ago

Director - Shared Services - End to End Service Leader

Toledo, OH

Full-time

Hybrid

Director/Executive

10+ years exp

Owens Corning is embarking on an exciting new chapter of growth, fueled by our refreshed enterprise strategy and long-term vision. The Global Business Services End to End Service Leader will drive process excellence and ensure seamless execution of shared services that underpin enterprise performance.

Building MaterialConstructionManufacturing

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Sarah Lynn Nadolny

Responsibilities

Own end-to-end service delivery for procure-to-pay, accounts payable, receivables, and related processes

Partner with Genpact to ensure efficient outsourced execution, while maintaining accountability for standards, controls, and outcomes

Develop, document, and hand off standard operating procedures (SOPs) for consistent global execution

Engage in every M&A integration to ensure smooth process adoption and system alignment

Lead involvement in SAP upgrades, ensuring new features and process changes are adopted effectively

Establish KPIs, SLAs, and metrics that drive accountability, service quality, and performance visibility

Shape and implement the structure, vision, and long-term roadmap for GBS execution

Act as an end-to-end service leader, balancing day-to-day execution with strategic process design and future improvements

Champion a continuous improvement mindset that simplifies, standardizes, and automates processes

Anticipate trends in global service delivery models and proactively position OC for future success

Demonstrate executive presence with the ability to engage, influence, and inspire senior leaders (VP-level and above)

Communicate complex data and metrics at both detailed and high-level narratives, tailoring to diverse audiences

Partner with stakeholders to ensure customer-centric service delivery, balancing tough decision-making with collaborative problem-solving

Foster a culture where stakeholders see GBS as a trusted partner and first point of contact for solutions

Build and lead a high-performing organization spanning Band 7 to Band 3 leadership levels

Develop future talent pipelines and succession plans within the GBS team

Cultivate a culture of accountability, collaboration, and service excellence

Provide mentorship and leadership development to strengthen team capabilities and readiness

Creates energy and enthusiasm in individual and team development

Educates, coaches and challenges others to build and develop capability

Generates actions and leverages resources that result in retention of talented employees

Inspires teamwork across all functions and resources (internal and external) to maximize performance

Qualification

Change ManagementProcess ExpertiseLeadershipSAPAnalytical SkillsCustomer Service MindsetCommunicationCollaborationStrategic ThinkingAdaptability

Required

Bachelor's degree in Business Administration or related field required

10+ years in shared services or service delivery operations, with 3+ years in senior leadership

Demonstrated experience running large, complex execution organizations (100+ FTEs)

Strong leadership and change management abilities

Deep process expertise in procure-to-pay, accounts payable, receivables, and related workflows

Executive presence with proven ability to communicate metrics, inspire confidence, and engage with senior leaders

Customer service mindset—approachable, solution-oriented, and stakeholder-focused

Strategic thinker with the ability to balance execution and long-term process vision

Strong analytical, communication, and problem-solving skills

Preferred

Experience standing up or scaling a GBS model strongly preferred; outsourced GBS experience a plus but not required

SAP knowledge and ERP implementation/change experience preferred

Company

Owens Corning

Glassdoor3.8

Owens Corning maintains an unconditional commitment to safety. In its quest for an injury-free workplace.

Founded in 1938

Toledo, Ohio, USA

10001+ employees

http://www.owenscorning.com/

H1B Sponsorship

Owens Corning has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)

2020 (2)