AkzoNobel · 1 hour ago
Technical Service Representative (Florida Area) AWLGRIP
Houston, TX
Full-time
Hybrid
Mid Level
$75K/yr - $84K/yr
3+ years expAkzoNobel is a leading company in the paints and coatings industry, dedicated to providing innovative solutions. The Technical Service Representative will provide technical support and training on company products, manage customer complaints, and actively participate in the sales process while maintaining relationships with technical staff.
Chemical EngineeringConstructionElectronicsIndustrialIndustrial AutomationSustainability
Responsibilities
Provide total technical support to customers, including responsibility for the Awlgrip tech line
Problem solving. Analyzes product-related issues, including on-site analysis and actions. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions
Manage complex customer complaints
Gather customer needs and requirements in cooperation with the Sales & Marketing organization to help build the customer strategy plans
Actively participate in key phases of the sales process with prospects
Proactively prevent and solve problems of a technical nature occurring at existing customers
Attend the testing process as well as the implementation of new products and technologies
Develop and maintain relationships with customer technical staff, in order to keep and extend the business
Use reporting tools as CRM, updates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
Deliver periodical progress reports, proactively submit information regarding trends within the market, and provide recommendations regarding the improvements in the approach to the market
Monitor competitive activities at customers’ facilities
Promote the positive company reputation and develop long-term relations with customers
Hold and defend the values of the company
Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations
Qualification
Required
Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 3-5 years of work experience in technical services and support
High School Diploma
Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve
Benefits
401K retirement savings with a 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick, and holiday pay
Short & Long-term disability
Paid Parental Leave
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral plan
Employee appreciation days
Company
AkzoNobel
AkzoNobel is a chemical manufacturing company that provides paints and coatings solutions and services for various projects worldwide.
10001+ employees
H1B Sponsorship
AkzoNobel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (9)
2022 (11)
2021 (2)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-01-01Post Ipo Equity
1999-04-01IPO
Leadership Team
Stefan Malmsten
Director Digital Technology
Recent News
2026-01-06
2025-12-19
Company data provided by crunchbase