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EY · 1 day ago

On-site Technology Support Services

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$47K/yr - $85K/yr

2+ years exp

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. As a member of the On-site technical support team, you will play a crucial role in keeping IT operations running smoothly and ensuring customers have the support they need to effectively utilize technology.

AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site

Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc

ServiceNow ticket management; prioritizing tickets and awareness of SLAs

Supporting Microsoft Windows and MAC operating systems

Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365

Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process

Printer support (installation, configuration, relocation, and troubleshooting)

Event and Meeting Support (may occur on-site or off-site)

Occasional travel may be required to support other EY locations, client engagement sites, or off-site events

Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)

VIP/White Glove support

Occasional after-hour support may be required

Qualification

Microsoft Surface HubsCrestronMicrosoft Teams RoomsServiceNow ticket managementMicrosoft WindowsMicrosoft applicationsOutstanding customer serviceOrganizedMulti-taskingCommunicationTeam mentalitySelf-motivatedDetail oriented

Required

2+ years of on-site technical support experience, or degree in related discipline

Outstanding customer service skills

Excellent communication skills

Great team mentality

Self-motivated, organized, detail oriented, ability to multi-task

Desire to learn and build a career as unique as you are

Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site

Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc

ServiceNow ticket management; prioritizing tickets and awareness of SLAs

Supporting Microsoft Windows and MAC operating systems

Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365

Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process

Printer support (installation, configuration, relocation, and troubleshooting)

Event and Meeting Support (may occur on-site or off-site)

Occasional travel may be required to support other EY locations, client engagement sites, or off-site events

Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)

VIP/White Glove support

Occasional after-hour support may be required

Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary

Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings

Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls

Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Benefits

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Flexible vacation policy

Designated EY Paid Holidays

Winter/Summer breaks

Personal/Family Care

Other leaves of absence

Company

EY

Glassdoor3.8

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.

Founded in 1989

London, England, GBR

10001+ employees

http://www.ey.com

H1B Sponsorship

EY has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10242)

2024 (9877)

2023 (10966)

2022 (9394)

2021 (5652)

2020 (8849)