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Zurich North America · 2 hours ago

Claims IT Development - Subject Matter Expert (SME)

Schaumburg, IL

Full-time

Hybrid

Senior Level

$113K/yr - $185K/yr

7+ years exp

Zurich North America is looking for a Claims IT Development - Subject Matter Expert (SME) to work in their North America headquarters in Schaumburg, IL. The role involves developing, supporting, and advising on the architecture and development of applications while ensuring alignment with business requirements and enhancing application performance.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Responsibilities

Work with IT Leadership and stakeholders in the identification of improvement opportunities and prioritizing based on stakeholder needs and strategic direction

Leverage AI and machine learning technologies to automated and streamline claim system processes

Drives the execution of a number of initiatives that deliver IT Service Excellence and support the IT strategic direction

Build and maintain close working relationships with business partners and ensure alignment to group standards and policies

Sets strong precedent for innovation and demonstration of personal expertise in developing methods/techniques/solutions

Understand customers’ processes and products and how they fit within the goals of the function or business unit

Define solution architecture, engage in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; validate suppliers estimates

Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality

Perform quality review checks on project deliverables

Support and review the documentation of functional specifications

Make recommendations for application performance improvements

Act as liaison between the Business and IT, as assigned

Support the Portfolio Manager in building the Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan

Support the implementation activities, troubleshooting system environmental issues and providing training as required

Perform impact analysis of application changes across various components, holding an end-to-end view of the system

Specify / recommend Integration and Parallel testing criteria

Qualification

Claims system experienceAI capabilities implementationSoftware developmentAgile / Scrum methodologyJIRASimilar toolsVendor managementCommunication skills

Required

Bachelor's Degree AND

7 or more years of software product management or product development experience

5 or more years of experience in software development defining desktop and web-based applications

Experience with Microsoft Office, Microsoft Project and Visio OR

High School Diploma or equivalent and 9 years of experience in software product management or product development area OR

Zurich Certified Insurance Apprentice, including Associate's Degree and 7 or more years' experience in the product management or product development area