Regal Rexnord · 5 months ago
IT Client Services Manager
Radford, Virginia, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expRegal Rexnord is a global industrial manufacturer seeking a passionate leader to serve as a key liaison between Corporate IT support and site business locations. The IT Client Services Manager will oversee IT infrastructure support, manage service delivery, and lead a diverse team to ensure high-quality IT support for clients.
AgricultureAutomotiveCommercialMachinery ManufacturingManufacturing
No H1B
Responsibilities
Manage and oversee all personnel and functions related to IT Infrastructure Support: IT Helpdesk, Incident Management, and Request Fulfillment as it relates to quality, performance and risk by setting or refining process, procedure, policy and standards
Manage all day-to-day IT Support activities, ensuring the integrity, security and high availability of services for our clients user population
Provide leadership to leverage technologies, processes, and disciplines for delivery of best-in-class methods
Readily recognizes system deficiencies, recommends, and implements effective solutions
Collaborate with the other IT Managers defining overall goals of the IT department including short and long-term planning
Assist the IT staff deploying, maintaining, and supporting hardware and software
Project Management - prepare project proposals, scope and budgets; monitors project timelines and milestones. Works closely with IT team, project teams, vendors, and outside contacts to ensure timely and efficient completion of projects
Experience providing feedback on performance toward goals
Experience coaching, mentoring, and developing team members
Ability to proactively identify and remove obstacles or barriers on behalf of the team
Ability to take ownership of projects and deliver while mentoring and helping team
Demonstrated experience influencing across a complex, global matrix organization
Skilled with providing hands-on user support to both onsite and remote associates in an office and plant manufacturing environment
Must be approachable and foster a climate of trust and respect in the organization
As a driver of change, you will identify opportunities to streamline and refine processes aligned to our business objectives
Qualification
Required
Bachelor's degree and 8+ years of related experience leading and managing a Service Desk function
3+ years' experience formally or informally directing other team members
Passion for delivering high quality IT services with a continuous improvement mindset
Experience deploying and supporting Microsoft 365 systems and services
Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus
Experience with MS Office 365
ITIL Foundations V4
3+ years of experience in a major IT Service Management Platform, preferably ServiceNow
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
Company
Regal Rexnord
Regal Rexnord is a manufacturer of airflow, motion control, and power transmission for commercial, industrial and residential settings.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.7B2023-01-09Post Ipo Debt· $4.7B
2018-12-05Acquired
2010-09-24IPO
Leadership Team
Louis Pinkham
CEO
Kevin Stack
CFO - Industrial Segment
Recent News
2025-11-26
2025-11-11
2025-11-04
Company data provided by crunchbase