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New York Life Insurance Company · 4 months ago

Senior Associate, National Implementation Manager

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $120K/yr

3+ years exp

New York Life Insurance Company is a prominent insurance provider dedicated to fostering financial security and peace of mind. As a National Implementation Manager, you will be responsible for delivering seamless onboarding experiences for large-scale clients, managing the implementation process, and collaborating with various stakeholders to ensure successful client commitments.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Help coordinate the implementation process for newly sold or renewing clients, ensuring all deliverables are met on time and to a high standard

Assist in developing and maintaining implementation calendars, facilitating meetings, and communicating deadlines to clients, brokers, and internal teams

Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operational teams to align goals, documentation, and service delivery

Review enrollment and policy materials for accuracy, ensure compliance with contractual/legal standards, and obtain client approvals on required documentation

Help execute effective communication and enrollment strategies tailored to each client’s needs, collaborating with marketing and operations for timely delivery of materials

Assist in addressing potential roadblocks, flagging red flags, and helping to resolve issues that may arise throughout the onboarding process

Participate in internal knowledge‑sharing, support training initiatives, and contribute to continuous improvement efforts within the implementation function

Consistently deliver on client expectations by ensuring transparency, responsiveness, and a solution-oriented approach throughout the implementation journey

Qualification

Benefits implementationProject coordinationGroup insurance knowledgeClient onboardingCommunication skillsOrganizational skillsService excellenceProcess improvementMicrosoft ExcelSalesforceCollaborationAttention to detail

Required

3–5+ years of experience in benefits implementation, client onboarding, or project coordination (insurance or healthcare preferred)

Bachelor's degree preferred (or equivalent professional experience)

Familiarity with group insurance products (life, accident, disability) and related administrative processes

Strong communication skills—written, verbal, and presentation—with the ability to engage directly with clients and internal partners

Experience managing timelines, tracking deliverables, and coordinating across departments in a fast‑paced environment

Collaborative, proactive mindset with a strong focus on service excellence and client satisfaction

High attention to detail and strong organizational skills

Proficiency with tools such as Microsoft Excel, PowerPoint, and collaboration/project management platforms (e.g., SharePoint, Smartsheet, Salesforce) is a plus

Ability to identify process gaps and recommend improvements based on client and team feedback

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)