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Paysafe · 2 weeks ago

Financial Services Collections Analyst

Jacksonville, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Paysafe is a leading payments platform that enables businesses and consumers to connect and transact seamlessly. The Collections Specialist is responsible for collecting outstanding accounts receivable from merchants, resolving billing issues, and reducing delinquency while maintaining customer relations.

Financial ServicesFinTechMobile PaymentsRisk Management

Responsibilities

Reviewing outstanding reject balances for collection efforts

Making outbound collection calls in a professional manner while keeping and improving customer relations

Resolves merchant-billing and/or merchant DDA issues and rescues accounts receivable delinquency, applying good customer service in a timely manner

Open and monitor Salesforce tickets for merchant issues to route questions/concerns to appropriate departments

Collect merchant payments via check, credit card, or Divert Process

Manage the undiverting and releasing of merchant funds where appropriate

Identify issues attributing to account delinquency and discuss with management

Review and monitor assigned accounts and all applicable collection reports

Log and provide timely follow-up on payment arrangements

Mail/Email correspondence to customers to encourage payment of delinquent accounts

Qualification

Corporate collections experiencePayment processing experienceMicrosoft Office proficiencyCommunication skillsAnalytical skillsProblem solving skillsAttention to detailWork independentlyAdaptabilityCreative thinking