The Family Place · 2 months ago
Resident Advocate 1/3/5 Wk (Sat&Sun) 11p-7a (47767)
Dallas, TX
Part-time
Onsite
New Grad, Entry Level
0+ years expThe Family Place is dedicated to empowering survivors of family violence by providing safe housing and support services. In this role, you will create a supportive environment for residents, ensuring their safety and well-being while assisting them in rebuilding their lives.
Child CareHomeless ShelterNon Profit
Responsibilities
Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non-judgmental manner
Collaborate with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication
Intervenes in crisis situations, is intentional in words and action, by using approved de-escalation and crisis intervention methods that promote the safety of all residents
Provides timely communication to supervisor and designated staff regarding pertinent client situations and issues
Assure that all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, access for immediate needs, and providing personal supplies within a 24-hour period
Assists client with basic life skills activities, including healthy habits, clean living skills, organization, daily planning, time management, etc
Conducts client exit interviews, safety planning when needed (for unplanned exits), exit surveys, and schedules transportation services
Monitor inventory, document items taken from the adult/children closet, including inventory in overflow storage location, and report to operations and direct supervisor when inventory items need replenishing
Monitor the resident advocate desk and assist clients with basic needs, such as distributing medication, toiletries, cleaning supplies, etc., and document appropriately in Clients First
Monitors the facility for safety and cleanliness. Take appropriate action to maintain the cleanliness of the shelter, as needed. Provides light household tasks (i.e., spot cleaning rooms for in/out clients) and sanitizing common areas of the shelter
Transport clients in the company vehicle to and from appointments and meetings, or hospital when necessary
Interact with interns and volunteers and support and guide them when necessary
Co-facilitate Resident meetings, assist with volunteer groups, and children’s activities during adult groups
Assist with special events and other program activities scheduled during the shift
Provides back-up coverage to hotline phone calls, assesses the level of client risk, and as well as providing mental and emotional support by active listening, providing comforting words, and positive problem-solving
Qualification
Required
Bachelor's degree in psychology, social work, sociology, or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an associate degree and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities
Valid Texas Driver's License and a clear driving record
Knowledge of domestic violence and client trauma
Skilled in Microsoft Office applications
Skilled in verbal de-escalation and crisis management
Ability to maintain a clear and valid Texas driver's license
Ability to communicate in both written and verbal formats to meet position responsibilities
Ability to be sensitive to the language, economic, and cultural needs of clients
Ability to safely drive a company vehicle to offsite locations and attend off-site meetings and events
Maintains professional boundaries with clients at all times
Protects client confidentiality
Ability to work overtime when necessary to cover shifts
Ability to perform physical tasks such as stooping, bending, reaching, and climbing to interact with children and clients
Preferred
Bilingual, English/ Spanish, may be required for some roles
Benefits
Health, dental, and vision insurance
Agency-paid short-term disability (60% salary replacement up to 11 weeks)
Multiple Life, AD&D, and Hospitalization in life insurance options
Retirement options through: 403b, agency matching, and HAS accounts
Generous paid time off and holidays
Professional development opportunities
Benefits referenced above for Full-Time employees
Company
The Family Place
The Family Place is a non profit organization that offers shelter, support and child development to families hurt by domestic violence.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Blue Cross and Blue Shield of TexasThe Dallas Foundation
2024-07-25Grant
2023-06-20Grant
Leadership Team
Molly Fiden
Chief Advancement Officer
Recent News
2025-08-01
2023-06-26
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