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EY · 3 hours ago

EY wavespace AV/Technology Support Specialist

San Francisco, CA

Full-time

Onsite

Mid Level

$60K/yr - $110K/yr

3+ years exp

EY is a global leader in digital transformation and technology solutions, focusing on high ethical standards and integrity. The AV/Technology Support Specialist will provide on-site technical support for meetings and events, ensuring smooth operation of technology and maintaining relationships with various teams.

AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assists with local on-site and off-site support for firm sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks and the EY network

Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)

Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the wavespace support team

Assists with (or coordinates) the repair of end user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface Studios, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies

Support of technology applications including MURAL, Miro, Slido, Co Create, and others etc

Additional applications – Bluejeans, Webex, Microsoft Teams, Zoom

AV components – Planar video walls, Digital touch screens, HD Projectors; Video matrix switching; Digital Signal processors; IP/PTZ Cameras, Dante, BiAmp, BrightSign Players, Mersive Solstice, Sonos players, Lightbars, production/spot lights

Additional AV Components – Raritan (KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras, Video conferencing codecs

Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, OSC Designer, Chauvet lighting

Support Lab specific hardware - MS HoloLens/Meta Quest headsets; 3D Printers

Operating System Support – Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level

Knowledge in utilizing NAS capabilities and secure storage

Understand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)

Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads

Communicate and manage relationships with vendors

Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)

Track and resolves all related Incidents and Service Requests in Ticket Management System (ServiceNow); identify sources and trends of technical problems to prevent future occurrences

Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or wavespace stakeholder

Maintain a thorough understanding of the EY Technology organization and service offerings in order to identify how best to address end user technology needs and incidents

Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel

Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or capability to anticipate and resolve an issue

Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary

Qualification

AV technology supportNetwork infrastructureEvent managementCloud technologyCertified Technology SpecialistCustomer serviceRelationship managementAnalytical skillsCommunication skillsInterpersonal skillsOrganizational skillsTime managementProblem-solving

Required

Excellent communication, interpersonal, organizational, and time management skills

Excellent customer service attitude

Ability to work effectively with all levels of end users and IT personnel

Ability to communicate in English

Deep understanding of all wavespace technologies, including IT and AV

Bachelor's degree in computer related field or equivalent work experience

Approximately 3-5 years of experience in AV/end user technology support

Event support and live event management/production

Knowledge of AV industry standards highly recommended

Experience with cloud technology e.g. MS Azure is beneficial

Certified Technology Specialist (CTS) or similar industry certifications desirable

Benefits

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Flexible vacation policy

Designated EY Paid Holidays

Winter/Summer breaks

Personal/Family Care

Other leaves of absence when needed to support your physical, financial, and emotional well-being

Company

EY

Glassdoor3.8

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.

Founded in 1989

London, England, GBR

10001+ employees

http://www.ey.com

H1B Sponsorship

EY has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10242)

2024 (9877)

2023 (10966)

2022 (9394)

2021 (5652)

2020 (8849)