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Paylocity · 11 hours ago

Sales Development Operations Manager

Schaumburg, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$93K/yr - $130K/yr

8+ years exp

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, and they are seeking a Sales Development Operations Manager. This role involves overseeing the SDR tech stack, driving efficient workflows, and implementing scalable lead handoff processes while leveraging AI to enhance SDR productivity.

Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware

Responsibilities

Serve as the primary stakeholder for the SDR tech stack - including Salesforce, SalesLoft, Nooks, and enrichment tools - to drive efficient profiling and prospecting

Partner with Revenue Operations and platform admins to streamline SDR workflows, reduce manual tasks, and identify and resolve technology gaps

Own SDR system adoption, troubleshooting, and enablement, ensuring tools are used consistently and effectively

Define and maintain account profiling standards to support precise targeting and territory management

Identify, evaluate, and onboard new technologies that enhance outreach quality, personalization, and conversion

Own SDR performance reporting for commissions, incentives, and contests

Define reporting requirements and build dashboards and scorecards in Salesforce and Power BI, in partnership with the Analytics team

Ensure accurate visibility into SDR activity, conversion, and performance KPIs

Deliver actionable insights to inform SDR business reviews and cross-functional planning

Define and document SDR and manager best practices through clear processes, templates, and tools

Drive consistent adoption and adherence to processes across teams and office locations

Maintain and optimize Highspot content to support SDR enablement and effectiveness

Ensure manager effectiveness and SDR efficiency through strong process governance and continuous improvement

Serve as the primary point of contact between Demand Generation, Revenue Operations, and the SDR team to design and implement scalable lead handoff processes

Translate marketing campaigns, events, and intent signals into efficient SDR workflows and playbooks that drive timely, high-quality follow-up

Ensure SDR enablement, accountability, and consistent execution through clear playbooks, training, and process documentation

Partner with Revenue Operations to embed AI into SDR workflows—such as email personalization, engagement summaries, and call analysis

Stay at the forefront of AI adoption in go-to-market processes, identifying and prioritizing scalable solutions for integration into the SDR organization

Drive adoption and continuous improvement of AI tools to enhance SDR productivity, personalization, and performance visibility

Qualification

Salesforce CRMSalesLoftReporting & AnalyticsAI-driven solutionsProject ManagementCross-functional communicationProcess-drivenSaaS experienceDetail-oriented

Required

8+ years of experience in Sales/Revenue Operations, preferably with direct exposure to SDR/BDR functions at scale

Deep expertise in Salesforce CRM (reporting, dashboards, lead/account management, workflows)

Hands-on experience with SalesLoft (or comparable sales engagement platforms) and enrichment tools

Strong skills in reporting and analytics platforms (Power BI, Tableau, or similar)

Proven track record of implementing automation and process improvements to drive sales productivity

Exposure to or experience implementing AI-driven solutions in GTM processes (email personalization, call analysis, forecasting, etc.)

Strong cross-functional communication and project management skills; able to partner with sales, marketing, ops, and technical teams

Detail-oriented and process-driven, with the ability to balance strategic thinking and hands-on execution

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day

Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously