Vivint · 2 weeks ago
Continuous Improvement Analyst
Lehi, UT
Full-time
Hybrid
Entry, Mid Level
2+ years expVivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. The Continuous Improvement Analyst is responsible for analyzing and resolving issues affecting Field and Supply Chain Operations, monitoring business processes, making recommendations, and coordinating implementation for improvements.
ElectronicsSecuritySmart Home
Responsibilities
Identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service
Prepare and deliver business cases based on solid analysis and business intuition
Gain cross-functional support and approval for system and process changes from key stakeholders
Implement identified optimization opportunities and process changes within the Field Support organization and throughout the broader Field and Supply Chain Operations organization
Manage small to mid-size changes into the Field and Supply Chain Operations organization through coordination with key business and information technology teams
Prepare quality business requirements or user stories, and functional design documentation for requested changes
Perform and document testing for system and processes changes
Document end user processes, step actions, and scripting in support of all implemented changes
Prepare and deliver accurate communications to impacted organizations in support of any implemented changes
Coordinate with the Training group to deliver training to all impacted groups, as applicable
Act as a liaison between the Field Support organization and other business units and departments
Qualification
Required
Undergraduate degree from an accredited four-year college or university is preferred; however, relevant commensurate work experience may be considered in place of a formal degree
Over 2 years of experience in an operations leadership role
Demonstrated knowledge and application of lean improvement practices (E.G. kaizen, gap analysis, root cause analysis, etc)
Ability to thrive in an environment that is developing and growing quickly
Excellent problem-solving, organizational and time management skills
Able to handle multiple tasks simultaneously; ability to deal with conflicting demands and prioritize tasks as needed
Ability to overcome major obstacles and recognize early when issues should be escalated
Strong work ethic
Must be an effective and collaborative team player
High level of honesty and integrity
Excellent communications skills, both written and verbal
Excellent grasp of project management lifecycle
Strong MS-Office (Word, Excel, PowerPoint) skills
Results oriented
Company
Vivint
Vivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support.
10001+ employees
H1B Sponsorship
Vivint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (20)
2023 (19)
2022 (26)
2021 (20)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.27BKey Investors
Goldman Sachs
2022-12-06Acquired
2020-01-21Post Ipo Equity· $488M
2020-01-21IPO
Leadership Team
Todd Pedersen
CEO and Founder
Brandon Bunker
Vice President of Artificial Intelligence
Recent News
Company data provided by crunchbase