CNC Agency (Coffee 'n Clothes) · 5 months ago
Senior Account Manager - Freelance (Remote)
United States
Contract
Remote
Senior LevelCoffee ‘n Clothes (CNC) is an experiential agency that blends culture, creativity, and commerce to create unforgettable brand experiences. The Senior Account Manager will own client relationships, manage project scopes, and ensure the delivery of strategic experiential activations while collaborating cross-functionally within the agency.
Advertising PlatformsCoffeeMedia and EntertainmentSocial Media
Responsibilities
Own the client relationship. Maintain all communication with client via email, slack, calls, Zoom meetings etc
Manage the SOW. Stay within scope, aware of maintaining the margin and delivering on what we promise
Know the brand book better than anyone else. Gain a deep understanding of client objectives, brand identity, and target audience to develop strategic, results-driven experiential activations
Serve as project manager internally - developing and sharing out task tracking, creative decks etc working cross functionally
Responsible for overall project well-being
Growth - mining and identifying opps - bring to manager to close
Cross Functional: Revel in the fact that every project will teach you something new. Soak up exposure across departments/teams as you work on projects. Your overall goal? To build an understanding of each department, how they come together to support the client’s needs, and how account management is at the center of that process
Learn the client’s business. Get to know the industry, their line of business, and products of your client. Immerse yourself in category news and share valuable insights with your team. Develop and present relevant competitive news. Take pride in knowledge and preparedness
Build client relationships. Learn how to build and deepen relationships with clients. Respond to all emails in a timely manner. Show that you know your stuff. Focus on being a reliable voice on status calls, and someone clients could tap into for questions on tactical project needs
Create internal relationships. Build your own brand. Work closely with your peer group across departments, and have them see you as a partner. Aim to be seen as a reliable resource in the eyes of all team members - especially leadership
Master internal processes/software. Google Drive, Slack etc
Be the organization. Maintain all files and organization points and process. Be the master of version control, ensuring the latest and greatest decks are what’s sent to clients and saved on the drive and relevant client share systems (BOX, Sharepoint ETC)
Be Detail Minded. Ensure status documents and timelines are kept up to date
Flag when we hit any timeline issues, and start to think about how you'd solve the problem solve. Train your eagle eyes to scrub work and catch issues before work goes out the door
Create your communication style. Think about how you can communicate with different team members to get the best possible outcome. Learn how to balance client needs while keeping everyone feeling motivated and supported. Be on top of note taking and write clear, actionable emails to internal and external audiences
Manage up. Learn how to keep your manager, leadership and team members informed as you move through your day. Know when to escalate things and ask for help. Know what information to share
Go with the flow…postively. Be prepped for curves, twists, contingencies and plan A/B/C. Dig in to stay optimistic for yourself, your team and your clients - even when challenges arise. Learn how to roll with the punches while staying optimistic. See the opportunities in those challenging situations. The vibe starts with you
Do everything with Hospitality. Being generous and assume positive intent. Problem solve intentionally and in a timely manner. Be able to separate the work from your identity to make sure you can keep going. We’re in the service industry - let that be your reputation
Qualification
Required
Own the client relationship. Maintain all communication with client via email, slack, calls, Zoom meetings etc
Manage the SOW. Stay within scope, aware of maintaining the margin and delivering on what we promise
Know the brand book better than anyone else. Gain a deep understanding of client objectives, brand identity, and target audience to develop strategic, results-driven experiential activations
Serve as project manager internally - developing and sharing out task tracking, creative decks etc working cross functionally
Responsible for overall project well-being
Growth - mining and identifying opps - bring to manager to close
Cross Functional: Revel in the fact that every project will teach you something new. Soak up exposure across departments/teams as you work on projects
Learn the client's business. Get to know the industry, their line of business, and products of your client
Build client relationships. Learn how to build and deepen relationships with clients
Create internal relationships. Build your own brand. Work closely with your peer group across departments
Master internal processes/software. Google Drive, Slack etc
Be the organization. Maintain all files and organization points and process
Be Detail Minded. Ensure status documents and timelines are kept up to date
Flag when we hit any timeline issues, and start to think about how you'd solve the problem
Create your communication style. Think about how you can communicate with different team members to get the best possible outcome
Manage up. Learn how to keep your manager, leadership and team members informed as you move through your day
Go with the flow…positively. Be prepped for curves, twists, contingencies and plan A/B/C
Do everything with Hospitality. Being generous and assume positive intent
Company
CNC Agency (Coffee 'n Clothes)
We went from being a niche community on Instagram to an award-winning creative agency.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andrew Glick
Partnerships & Sales Intern
Blake C. McCourt
Partnerships Director
Company data provided by crunchbase