SMBC Group · 2 days ago
IT Business Manager/ Resource Management Lead - Vice President
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
$123K/yr - $175K/yr
5+ years expSMBC Group is a top-tier global financial group offering a diverse range of financial services. The VP, IT Resource Management Lead will be responsible for aligning IT Workforce Management with ITIL practices, ensuring optimal resource utilization, and generating insightful reports to support decision-making processes within the IT organization.
AdviceBankingFinancial Services
Responsibilities
Engage with business unit leads to understand their business objectives and challenges to determine the resource skills required
Partner with counterparts in IT systems and development to maintain knowledge of firm capabilities and capacity
Maintain relationship and platform vendors to understand latest product offerings and provide support on implementation, training and operations to develop the area
Proven expertise to understand the portfolio needs in terms of business, technology and process to allocate existing resources map to priority/critical items
Ability to map skills that would be needed for a project/program based on the business case. Along with that they should be able to map the resource gap we have in any area ( utilizing the Skillset assessment we have done) and continue to improvise it to strengthen a particular discipline or functional area, as the department identifies
Evaluating capacity of resources to handle workloads including scenario planning
Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (ServiceNow), capacity planning) to areas within the IT operations
Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics
Work closely with Portfolio Manager, PMO, Budget and planning group to analyze forecasted workload with consideration in historical trends and initiatives known to impact workload and/or staffing
Develop and maintain capacity design and plan discussing the ability of IT to meet the performance and requirements of the business
Provides regular resource reporting highlighting current resource allocation and identifies skillset/resource constraints
Evaluate the enterprise staffing needs and ensure leadership team and real time team are aware of unmitigated capacity shortages that will put KPI’s at risk
Develop and perform weekly capacity planning activities in the system to identify bottle necks and improve the process for resource allocation
Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards
Alignment with ITIL process definitions and implementations and be the champion to bring the workforce management practices to industry standards
Understand the roles within the workforce, IT requirements, and how current and future strategies influence and impact those roles. Understand SLA’s and how they are impacted by capacity
Qualification
Required
BA/BS in Finance, Mathematics, Business Administration, Computer Science, or similar field
Strong capacity and resource allocation analysis experience with delivery organization of 500+ resources
Minimum of 5 years' experience in resource management, workforce planning, or related field, with at least 5 years in a lead role
At least 3 years experience in Self – Management to develop the job potential and add value
Strong Service Management Knowledge
Demonstrated experience in strategic planning, data analysis and operational execution
Strong understanding of organizational dynamics and resource allocation
Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors
Excellent verbal and written communication skills
Language Skills: Business fluency in English
Software Systems: MS Office, MS Visio, ServiceNow SPM, Enterprise Resource Management tools; Agile Methodology / Framework
Preferred
Licenses /Certifications (preferred but not required) – ITIL 4, PMP
Benefits
Hybrid workforce model
Reasonable accommodations during candidacy for applicants with disabilities
Company
SMBC Group
SMBC Group is a top-tier global financial group.
10001+ employees
H1B Sponsorship
SMBC Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (160)
2024 (87)
2023 (73)
2022 (44)
2021 (29)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Hirofumi Otsuka
Senior Managing Executive Officer & CEO of Americas Division
Juan Kreutz
Head of Structured Finance Solutions and Deputy Head of the Americas
Recent News
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