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USAJOBS · 1 month ago

Supervisory Operations Support Specialist

Multiple Locations, USA

Full-time

Hybrid

Mid, Senior Level

$106K/yr - $138K/yr

1+ years exp

USAJOBS is part of the Department of Homeland Security, focused on protecting the homeland. The Supervisory Operations Support Specialist will manage a team responsible for essential management services and improve productivity and quality in mission support-oriented programs.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Manages and mentors a team of supervisors and operational support staff that are responsible for providing a variety of management services essential to the direction and operations of the USCIS Service Center Operation Directorate

Provide technical and administrative supervision to the unit; establish and carry out specific action plans for accomplishing short-term goals and objectives; provide policy guidance to subordinates

Devises new methods or procedures for accomplishing work to solve significant productivity problems or implement updated or new requirements for existing programs

Establish unit objectives, goals, priorities and deadlines and formulate plans to meet substantial changes in workload; adjust work operations to meet priorities or changing programs or production requirements

Establish production standards and prepare performance work plans and appraisals

Qualification

Budget ManagementAdministrative SolutionsLeadershipPolicy GuidanceEmployee ManagementTrainingSafety ManagementProcurementAsset ManagementFacilities ManagementTelework ManagementCommunicationTime Management

Required

You must be a U.S. Citizen or U.S. National to apply for this position

Successfully pass a Background Investigation including financial disclosure

You must pass a drug screening

You must submit resume and supporting documentation

Males born after 12/31/1959 must be registered with the Selective Service

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service

You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government

Leading a group or team of subordinates in developing administrative solutions to overcome organizational challenges

Compiling input and recommendations from subject matter experts to make final decisions and recommendations to senior leadership on behalf of an internal entity of the organization

Managing an organizational budget that provides updates to senior leadership and assists in departmental and/or organizational spending forecasts

Physically communicating feedback to subordinates on their job performance

Communicating and enforcing policies and regulations to subordinates on behalf of senior leadership

Employee management, training, security, safety, procurement, asset and fleet management, time and attendance, facilities, or telework