Software Solutions Technical Specialist jobs in United States
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dormakaba · 10 hours ago

Software Solutions Technical Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$55K/yr - $60K/yr
date2+ years exp

dormakaba is seeking a remote Software Solutions Technical Specialist who will serve as the LGS product expert and a trusted resource for internal teams. This role involves providing support for installations, managing incoming calls, and resolving technical escalations to ensure client satisfaction and project success.

ElectronicsSecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Provide support for the installer hotline, addressing questions that arise during installations
Manage incoming calls from field technicians, certified installers, and integrators
Support the definition, development, installation, and testing of software systems and application
Conduct remote software installations and deliver end-user training as needed
Collaborate with the Project Coordinator to resolve technical escalations on projects

Qualification

Microsoft ServerSQL ServerDevOps toolchainsCloud platformsMultilingual skillsTraining experienceAccess control systems

Required

Bachelor's degree preferably from a technical program or in Computer Science, Computer Engineering, or IT Systems
2+ years' experience in a support role, ideally within a call center or field service environment
Proficiency with Microsoft Server and Client Operating Systems, SQL Server databases, and Microsoft Networking Fundamentals
Hands-on knowledge of DevOps toolchains, including frameworks for Android and iOS platforms

Preferred

Knowledge of iCloud services and cloud platforms; SaaS experience with Azure/AWS certification preferred
Multilingual skills are an asset, particularly in French and Spanish
Prior experience in training or teaching
Hands-on experience with access control, alarm systems, and related software

Benefits

Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
Medical Wellness Programs to aid in your well-being
Vacation and Personal Time Off
Parental Leave for Moms and Dads!
401k Matching plan beginning on Day One
Tuition Reimbursement Program
Learn and Grow Program
24/7 access to over 15,000 LinkedIn Learning courses
Employee Assistance Programs
Voluntary Legal Insurance
Unlimited Referral Reward Bonuses
Corporate Discounts for shopping, travel and more!

Company

dormakaba

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For every place that matters Our purpose reflects on the contribution we bring to society: We are where our communities come together - from places across town or across the world.
dateFounded in 1862
location
Rumlang, Zurich, CHE
people-size10001+ employees
web-link
https://www.dormakabagroup.com/en

H1B Sponsorship

dormakaba has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (2)

Funding

Current Stage
Public Company
Total Funding
$517.15M
2016-03-30Post Ipo Debt· $517.15M
2001-02-12IPO

Leadership Team

G
Goran Necak
VP, Business Development
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