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SAP · 2 weeks ago

Domain Advisor Sr Specialist - Business Development Acceleration Team - Customer Experience (CX)

Plano, TX

Full-time

Onsite

Senior Level

$137K/yr - $294K/yr

5+ years exp

SAP is a company that helps the world run better by focusing on collaboration and innovation. The Domain Advisor Sr Specialist will be a senior team member in the Business Development Acceleration Team, responsible for driving demand generation and strategic direction in customer engagement. This role involves working closely with regional sales teams and mentoring junior members to enhance customer relationships and proposals.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

Responsibilities

Researching target customers to understand customer priorities and key contacts

Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer

Aligning with the regional AEs to execute the customer-specific proposal

Reporting and analytics on the end-to-end process, including pipeline generation

Aligning with regional CROs / Sales leaders to identify key customer targets

Categorizing and prioritizing targets based on CX’s “right to win” space

Defining data points required for effective customer research

Crafting business benefit messaging for customer proposals

Aligning with internal SAP stakeholders for content and message creation

Creating standardized templates for proposal building

Defining customer-specific pricing proposals

Creating feedback loops with regional sales team members

Defining team performance metrics and standardized reporting

Leading and mentoring the second team member, including workload prioritization

Collaborating with sales leadership and CX Solution Experts on proposal delivery and feedback

Qualification

Customer engagement experienceCX spaceProject management skillsExecutive-level communicationExcelWordPowerPointBachelor's degreeMBAEquivalentFluency in English

Required

Extensive experience (5+ years) in the Customer engagement/Marketing/CRM business

Knowledge of the Customer Experience space with previous roles at SAP CX or similar providers like Salesforce.com, ServiceNow, Microsoft CX, Oracle CX, HubSpot, or Commerce Tools

Strong project management skills

Executive-level written and verbal communication style

Proficiency in Excel, Word, and PowerPoint

Previous experience in sales, marketing, or consulting

Fluency in English, any other language an asset

Bachelor's degree (or equivalent experience) required, MBA or equivalent degree required from accredited university preferred

Benefits

SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role.

Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.