Körber Supply Chain · 10 hours ago
Customer Service Technician II
Irving, TX
Full-time
Onsite
Entry, Mid Level
2+ years expKörber Supply Chain is a company that pioneers cutting-edge sorting technology and solutions in mail and parcel automation. The Customer Service Technician II will respond to service calls, assist in equipment installation and maintenance, and collaborate with various teams to ensure system performance and customer satisfaction.
LogisticsSupply Chain Management
No H1B
Responsibilities
You will respond to service calls to assess and restore the performance of installed systems and equipment, both during installation and in post-installation operational phases
You will participate in equipment installation, trial runs, testing, repairs, and overhauls of both parcel and postal logistics systems, ensuring compliance with project specifications and safety standards
You will assist in training customers on the operation, care, and preventive maintenance of installed equipment and systems
You will perform preventive and corrective maintenance on tools, test equipment, and installed systems, documenting all inspections, maintenance activities, repairs, and failures
You will recommend modifications or improvements to enhance system functionality, reliability, and efficiency
You will support performance evaluations of installed systems based on field data, identifying trends and opportunities for improvement
You will identify technical issues as they occur and take appropriate, timely actions to resolve them safely and effectively
You will collaborate with project management, engineering, and customer service teams to ensure seamless project delivery and sustained system performance
Qualification
Required
exposure working with Allen Bradley and Siemens family PLCs
experience working with PLC's HMI's VFD's, MCC's and electrical power distribution systems
understanding on Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP industrial control/IT networks
proficiency in electrical troubleshooting and problem-solving in industrial environments
skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
strong written and verbal communication skills, with the ability to clearly document technical work and interact effectively with customers
self-motivated, proactive, and willing to take on new challenges and tasks
worked independently or as part of a team in a fast-paced environment with minimal supervision
willingness to travel on short notice and spend up to 50% of work time traveling, including extended periods away from home
availability to work during off-hours, including weekends, holidays, and alternate shifts
minimum of 2 years' experience troubleshooting electromechanical and/or mechanical equipment
Preferred
trade school certification or associate's degree in mechanical, electrical, or electromechanical technology
Bachelor's degree in engineering
some experience in automated material handling systems
Benefits
Paid time off for parental leave
22+ days off for personal time and holidays
Medical, dental, and vision insurance plans with FSA or HSA options
401(k) plan with a company match of up to six percent
Vision insurance
Short and long-term disability
Basic life insurance plans
Educational and employee assistance programs
Company
Körber Supply Chain
Supply chains are growing more complex by the day.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts & Co.
2021-12-14Private Equity
Leadership Team
Matthew Deep
Senior Vice President of Products and Services
Recent News
pitchbook.com
2025-11-27
2025-09-01
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