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Körber Supply Chain · 2 weeks ago

Customer Service Technician II

Irving, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Körber Supply Chain is a company that pioneers cutting-edge sorting technology and solutions in mail and parcel automation. The Customer Service Technician II will respond to service calls, assist in equipment installation and maintenance, and collaborate with various teams to ensure system performance and customer satisfaction.

LogisticsSupply Chain Management

No H1B

Responsibilities

You will respond to service calls to assess and restore the performance of installed systems and equipment, both during installation and in post-installation operational phases

You will participate in equipment installation, trial runs, testing, repairs, and overhauls of both parcel and postal logistics systems, ensuring compliance with project specifications and safety standards

You will assist in training customers on the operation, care, and preventive maintenance of installed equipment and systems

You will perform preventive and corrective maintenance on tools, test equipment, and installed systems, documenting all inspections, maintenance activities, repairs, and failures

You will recommend modifications or improvements to enhance system functionality, reliability, and efficiency

You will support performance evaluations of installed systems based on field data, identifying trends and opportunities for improvement

You will identify technical issues as they occur and take appropriate, timely actions to resolve them safely and effectively

You will collaborate with project management, engineering, and customer service teams to ensure seamless project delivery and sustained system performance

Qualification

Allen Bradley PLCsSiemens PLCsElectrical troubleshootingEthernet/IPProfinetProfibusModbus TCPMicrosoft Office SuiteMechanical troubleshootingElectromechanical technologyWritten communicationVerbal communicationTeam collaborationSelf-motivatedProblem-solvingFast-paced environment

Required

You have exposure working with Allen Bradley and Siemens family PLCs

You have experience working with PLC's HMI's VFD's, MCC's and electrical power distribution systems

You have an understanding on Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP industrial control/IT networks

You have proficiency in electrical troubleshooting and problem-solving in industrial environments

You have skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

You have strong written and verbal communication skills, with the ability to clearly document technical work and interact effectively with customers

You have self-motivated, proactive, and willing to take on new challenges and tasks

You have worked independently or as part of a team in a fast-paced environment with minimal supervision

You have willingness to travel on short notice and spend up to 50% of work time traveling, including extended periods away from home

You have availability to work during off-hours, including weekends, holidays, and alternate shifts

You have high school diploma or equivalent required; trade school certification or associate's degree in mechanical, electrical, or electromechanical technology preferred

You have minimum of 2 years' experience troubleshooting electromechanical and/or mechanical equipment, with some experience in automated material handling systems preferred