The Timken Company · 23 hours ago
Customer Service Analyst
Greater Houston
Full-time
Onsite
Mid Level
3+ years expThe Timken Company is a global leader in motion and power transmission solutions, and they are seeking a Customer Service Analyst to provide technical support and manage orders for industrial gears and gearboxes. This role involves serving as the primary technical contact, preparing repair estimates, and coordinating with various teams to ensure high-quality service delivery.
Mechanical Or Industrial Engineering
Responsibilities
Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes)
Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales
Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed
Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution
Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records
Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities
Qualification
Required
Associate's degree in business-related field required, Bachelor's degree preferred
Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear)
Experience interpreting technical drawings, part catalogs, and specification sheets
Strong written and verbal communication skills with customer facing experience
Skilled in all MS Office products
Working knowledge of ERP systems, preferably Epicor
Customer-focused with strong problem-solving and troubleshooting skills
Attention to detail and data-driven decision making
Time management and ability to prioritize multiple service requests
Continuous improvement mindset and ownership of quality outcomes
Provide timely updates to the salesman regarding status of their inquiries/jobs
Strong knowledge of customer service process and principles
Proven work experience as a Customer Service Analyst or similar role
Deliver exceptional customer experience
Company
The Timken Company
The Timken Company provides friction management and power transmission solutions for many major market segments.
10001+ employees
H1B Sponsorship
The Timken Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (3)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$652.07M2024-05-16Post Ipo Debt· $652.07M
1978-01-13IPO
Leadership Team
Richard Kyle
President and Chief Executive Officer
Michael Discenza
Vice President & Chief Financial Officer
Recent News
2026-01-07
MarketScreener
2025-08-25
Morningstar.com
2025-08-22
Company data provided by crunchbase