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EnerSys · 3 days ago

Field Service Technician II

Sumner, WA

Full-time

Onsite

New Grad, Entry Level

$51K/yr - $77K/yr

EnerSys is a global leader in stored energy solutions for industrial applications, seeking a Field Service Technician II. The role involves providing technical and application support for EnerSys products and services, ensuring customer satisfaction through installation, repair, and maintenance of equipment.

EnergyManufacturingRenewable EnergyTelecommunicationsTransportation

Responsibilities

Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment

Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000

Operates material handling equipment per OSHA requirements

Maintains a safe, orderly, and clean working environment

Maintains records of performance reports

Interacts with all levels of people, both inside and outside the company

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

Provides the highest quality of service possible in order to assure customer satisfaction

Generates substantial annual revenues

Functions without direct supervision

Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Completes compliance and job-specific training

Replaces defective parts, reassembles and repairs batteries and related equipment; Installs new equipment at customer's facility to ensure full functionality according to specifications

Provides on-site technical assistance to help troubleshoot and repair equipment

Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company

Is directly responsible for company assets, including a service vehicle, parts inventory, tools, and test equipment

Qualification

Electrical licenseField support experienceMechanical aptitudeMicrosoft OfficeTest equipment usageCustomer serviceBasic math skillsReading comprehensionHands-on experience

Required

High School Diploma or equivalent

Previous customer service experience in field support

Basic knowledge of Microsoft Office and the Internet

Basic mechanical aptitude

Previous experience working with hand and power tools

Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English

Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

Able to solve simple equations

Experience should be substantively in the Electrical related field

Must hold a valid electrical license or be willing to obtain an electrical trainee card as a condition of employment, in accordance with industry requirements

Must be able and willing to do overnight travel

Must be able and willing to operate a forklift

This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements

Must be able to frequently bend; twist; reach; stoop; kneel or crouch

Must be able to differentiate colors

Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee

Must be able to stand for long periods of time

Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times

Must be able and willing to be on-call

Must be able and willing to wear a respirator

Must be able and willing to work overtime

Must be able and willing to work varying schedules which may include nights, weekends, and public holidays

Risk of electrical shock

This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety

This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions