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Fitch Solutions · 13 hours ago

Associate Director, Customer Intelligence Specialist - NY

New York, NY

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

$90K/yr - $120K/yr

4+ years exp

Fitch Solutions is a leading provider of insights, data and analytics. They are seeking a Customer Intelligence Specialist to ensure the accuracy and usability of customer data, operationalize their Ideal Customer Profile, and drive customer insights across key sales and marketing platforms.

Angel InvestmentConsultingCreditFinancial Services

Hiring Manager

Veronica Dennis

Responsibilities

Oversee daily management of customer data, ensuring accuracy, completeness, and consistency across systems

Collaborate on defining, operationalizing, and maintaining the Ideal Customer Profile (ICP) criteria and segmentation within business systems

Lead data enrichment and quality initiatives, resolving duplicates, inaccuracies, and enhancing customer profiles

Collaborate with cross-functional teams (e.g., Rev Ops, Marketing Ops, Technology) to align data processes and strategies

Enforce data governance and compliance with global privacy regulations, monitoring data usage and access controls

Develop, maintain, and automate dashboards and reports for customer data quality and intelligence performance

Ensure ICP insights are effectively applied in sales enablement tools and content targeting

Provide training materials and guidance to sales and commercial teams on leveraging customer intelligence

Activate and monitor customer intelligence activities, including audience targeting, journey orchestration, and campaign A/B testing

Serve as a key contact for troubleshooting, best practices, and user support for customer data platforms

Deliver actionable insights and ad-hoc analysis to support commercial and strategic initiatives

Qualification

Data Quality ManagementCustomer Data PlatformsCRM SystemsAnalytical SkillsSQL Query SkillsProactive Problem SolvingCollaborationAttention to DetailClear Communication

Required

A minimum of four years' experience within Customer Success Operations, CRM Operations, data management, or related field

Strong attention to detail with a proven ability to identify data inconsistencies and errors

A good understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems

Demonstrated analytical skills, including the ability to interpret data, spot trends, and recommend actionable solutions

Adept at quickly learning and navigating new software platforms

Proactive and resourceful in solving operational challenges

Clear and concise communicator, able to explain data concepts and processes to business users

Collaborative team player with experience working across multiple departments

Basic SQL query skills or a strong willingness to learn for data validation and exploration

Preferred

Demonstratable experience driving innovation in data to deliver a differentiated client experience

Have worked within complex B2B enterprise environments, particularly high-growth or transformation-focused environments

Knowledge of global data privacy laws and enterprise data security best practices

Benefits

Hybrid Work Environment: 3 days a week in office required based on your line of business and location

A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity

Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals

Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing

Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively

Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe

Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community