Brightstar Lottery · 2 months ago
Lottery Field Service Technician
Fairfax County, VA
Full-time
Onsite
Entry, Mid Level
$17/hr - $23/hr
2+ years expBrightstar Lottery is an innovative global leader in lottery solutions. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer locations, ensuring continuous operation, and providing training and support to retailers.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
Maintain equipment to promote continuous operation of Brightstar equipment
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle
Qualification
Required
High School Diploma or equivalent required
Technical or I.T. related training or education is a plus
2+ years of electronics, repair, field, or related industry experience
Preferred
Knowledgeable in electronics, data communications, or related area of expertise
Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds
Must be able to sit and drive for prolonged periods of time
Demonstrate dexterity when working with tools and work with moving parts and electrical current
May work at heights for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits day one of being an Brightstar employee
12 paid holidays plus 2 floating holidays per year
3 weeks of paid vacation per year, prorated first year
401K with employer match and 100% vested day one
Company paid parental leave, life insurance, short term disability and long-term disability
Gym membership reimbursement
Free identity theft protection
Tuition reimbursement
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
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