Apply on Employer Site

Dyson · 1 week ago

Sr. National Account Manager, Direct Home Sales

Chicago, IL

Full-time

Onsite

Senior Level

$147K/yr - $166K/yr

7+ years exp

Dyson is a global technology enterprise committed to innovation and growth. The Sr. National Account Manager will be responsible for planning and executing the go-to-market strategy for direct sales channels, focusing on ecommerce and retail sales growth. This role involves developing joint business plans, managing relationships with stakeholders, and driving sales performance across various product categories.

Consumer ElectronicsElectronicsProduct Design

Responsibilities

Seek consensus and approval from internal stakeholders for proposed plans

Achieve sales, profit and inventory goals on a monthly, quarterly and yearly basis

Analyze data and implement high quality solutions and actions to solve problems proactively

Work in partnership with the Direct channel and functional owners (Ecommerce, direct retail, CRM, customer service online and offline, professional beauty) to identify and implement opportunities to cross-sell and up-sell with an enterprise mindset

Create and deliver (communicate) monthly plans with weekly depth that allows an integrated execution across functions, inclusive of the product launches and promo calendars, volume expectations and other. This includes taking over commercial planning of any market-wide (e.g., Mother’s Day, PDW, MDW, LDW, BFCM) or Dyson-specific events (e.g., Dyson Days, Owner Rewards,)

Lead reporting of business results at the defined cadence, whether internally within the Direct team or with leadership for your respective categories

Manage funds and resources for the best return on investment; analyze sales data and implement high quality solutions to drive business across all categories. Balance push and pull by reading trends vs plans proactively proposing (taking) action

Scope includes (Home) leading the sales planning, operational and reporting cycle supporting all direct channels, inclusive of Dyson.com, DTC Marketplaces and Direct Retail across A-grade, B-grade (renewed) and S&A (Spares and Accessories) sales

Identify and communicate risks and proposed mitigating plans in the short (within month and quarter) and medium term (YTG, next quarter)

Represent Dyson; demonstrate exemplary execution of Dyson principles

Seek out decision makers and influencers to best manage the business. Create positive working relationships across all levels of their organizations.  Problem solve issues to achieve profitable outcomes

Comprehensive knowledge of customers; ability to communicate that knowledge, serving as the voice of the customer internally

Establish and execute plans regarding distribution, merchandising, pricing, and product placement including negotiating contracts, trading terms, and various programs

Work with Marketing, Finance, and Channel to develop exclusive products and range

Work with Logistics, Supply and Channel to ensure plans are supported

Work with Marketing and CRM to ensure we are promoting the correct products at the right times to drive sales thru the direct channels

Work with the Media team to increase ROAS and to understand gaps/opportunities to drive traffic

Accountability for all business processes related to the position, for example logistics, supply, legal, media, customer service, and all related administrative due diligence

Serve as an active and high performing member of the team

Identify problems and find solutions.  Think outside of the box

Be able to challenge self and others in accepting the norm, while working towards best practices

Suggest process improvement. Work as a team towards solutions by sharing knowledge, expertise, and new ways of working

Relish the opportunity to pick up new activities that fall broadly in the purpose of the role

Seek out assessment and growth opportunities. Strive for personal excellence

Act with urgency to make the most of opportunities and accomplish goals and objectives of business

Develop expertise in all Dyson products

Qualification

Ecommerce experienceSales planningP&L proficiencyNegotiation skillsData analysisBudget managementCustomer relationship managementProject managementAnalytical skillsMicrosoft ExcelMicrosoft PowerPointMicrosoft WordTeam collaborationConflict resolutionPresentation skills

Required

7+ years' experience in Ecommerce or premium brand national account

Bachelor's Degree required; concentration in business or related field preferred

Diverse experience supporting sales, operations, trade marketing, category management, and financial analysis required

Strong proven track record of budget/quota delivery

Experience being an active and high performing member of a team

Demonstrate the ability to penetrate the appropriate customer, customer team, and internal functions to achieve maximum results on sales objectives

Ability to think strategically and develop long-term plans for channels, retailers, and products

Proven ability to positively influence buyers and management level decision makers to achieve customer business volume plan

Well-developed conflict resolution skills

P&L proficiency and ability to optimize return on investment - ability to determine short- and longer-term sustainable outcomes rooted in analysis. Ability to provide insights to POS trends within account base

Proven negotiation and closing skills, both at the account and product sales levels

Good customer and cross functional interface capabilities

Excellent presentation and influence skills

Excellent math and analytical skills

Ability to accurately forecast demand

Demonstrated proficiency in Microsoft Word, PowerPoint, and Outlook; advanced proficiency in Excel

Demonstrate competency with internal and syndicated systems, data and content organization to support the needs of sales management

Passion for the technology, and hunger to develop successful customer team

Demonstrated ability to manage complex projects

Low personal ego; high team ego to succeed

Objective, enthusiastic, committed, flexible, diligent, conscientious

Accountable – takes ownership of business, customers, and relationships