Apply on Employer Site

WillScot · 3 days ago

Collections Specialist

Scottsdale, AZ

Full-time

Onsite

Senior Level

5+ years exp

WillScot is a leader in providing innovative flexible workspace and portable storage solutions. The Collections Specialist role focuses on delivering exceptional customer service while effectively managing delinquent receivables and establishing positive relationships with customers.

Building MaterialConstructionInfrastructure

Responsibilities

Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements

Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer

Counsel customers to assist in finding funds to bring account current

Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner

Respond to all inquiries, redirecting when necessary

Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer

Manage to collection objectives using a high degree of professionalism and persuasiveness

Make recommendation for next steps when accounts becomes un-performing or unresponsive

Complete skip tracing when contact with customer ceases

Work effectively with salesperson, branch personnel and other team members in reaching resolution of account

Work unapplied cash in search of payments

This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company’s Strategies and promote our Mission, Vision and Values

Qualification

Collections experienceMicrosoft Office proficiencyVerbal communicationWritten communicationListening skillsAttention to detailPersuasion skillsGoal-orientedSelf-motivated

Required

College Degree or equivalent work experience

Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience

Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed

Excellent verbal and written communication skills

High degree of professionalism

Attention to detail

Keen listening skills and ability to persuade others

Ambitious, goal-orientated and self-motivate